ServiceNow Data Analyst Interview Questions and Answers

I will streamline the process by identifying bottlenecks and implementing automation.

• Analyze current process flow

• Identify areas of delay or inefficiency

• Implement automation tools to reduce manual effort

• Set up clear communication channels between team members

• Track progress and adjust as needed

Hypothesis testing in ticket closing example

• Define null and alternative hypothesis

• Choose appropriate statistical test

• Set significance level

• Collect data and calculate test statistic

• Determine p-value and compare with significance level

• Make conclusion and interpret results

Statistics is the study of collecting, analyzing, and interpreting data.

• Descriptive statistics summarize and describe data

• Inferential statistics make predictions and draw conclusions about a population based on a sample

• Hypothesis testing is used to determine if there is a significant difference between groups

• Regression analysis is used to model the relationship between variables

• Probability theory is used to quantify un...read more