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Sutherland Global Services Customer Support Associate Interview Questions and Answers

Updated 11 Dec 2024

Sutherland Global Services Customer Support Associate Interview Experiences

9 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support professional with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in resolving customer complaints and issues

    • Excellent communication and problem-solving skills

    • Familiar with CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Tell me about the last movie you have watched

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication in english is a plus.

Customer Support Associate Interview Questions & Answers

user image 21BCC554_Swethamala P

posted on 29 Feb 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at PSG College of Arts & Science, Coimbatore and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

(1 Question)

  • Q1. The topic will be provided by them we have to write atleast 100 words in it.
Round 2 - One-on-one 

(1 Question)

  • Q1. Why you choose placement anf why it is important for you?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction....................
  • Q2. Why should we hire you
  • Ans. 

    I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.

    • I have excellent communication skills, both written and verbal, which are essential for providing top-notch customer support.

    • I am highly empathetic and can easily put myself in the customer's shoes to understand their needs and concerns.

    • I am a quick learner and can adapt to new situations and technologies easily...

  • Answered by AI
Round 2 - Assignment 

Paragraph writing (any topic of your choice)

Round 3 - Group Discussion 

Just asked about the jd, and regarding the stability for the job.

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. About customer handling

Sutherland Global Services interview questions for designations

 Customer Support

 (1)

 Customer Associate

 (4)

 Customer Support Executive

 (9)

 Customer Service Associate

 (27)

 Customer Sales Associate

 (1)

 Seller Support Associate

 (2)

 Engineer- Customer Support

 (2)

 Global Customer Support

 (1)

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via campus placement at Gudlavalleru Engineering College, Gudlavalleru and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Group Discussion 

Given a random topic, I was asked to speak about it.

Interview Preparation Tips

Interview preparation tips for other job seekers - There was an assessment that evaluated six parameters, including typing skills, listening and speaking abilities, listening and rephrasing, as well as judgmental questions, among others.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Tell me about my childhood life.

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about my native place.
  • Q2. My experience questions

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Support Associate interview:
  • Business Analysis
  • Communication Skills
  • Project Management
Interview preparation tips for other job seekers - Very good interview process.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about yourself.
Round 3 - Aptitude Test 

Grammar writing on a Topic of the assessment and given.

Round 4 - Assignment 

Tell or speak Technical term in the process.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and work hard and sincere to achieve the goal.

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple and easy

I applied via Walk-in and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Not many questions. 2 written test and hr round only

Interview Preparation Tips

Interview preparation tips for other job seekers - When you attend in Sutherland, if you have a good communication skills, you will be selected. They will expect communication only.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. At first hr selected my resume and scheduled interview for next day, around 4pm i attended my interview it was bit easy they wants to check english communication,Pronunciation, Grammar.
  • Q2. At first they asked me "Tell me about yourself" And a topic which they wants me to speak on that topic for 2,3 min... My topic was tell me something about your city.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Support Associate interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Sutherland Global Services Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Non Voice Process, Communication Skills, customer support, International Voice Process and international bpo.
What are the top questions asked in Sutherland Global Services Customer Support Associate interview?

Some of the top questions asked at the Sutherland Global Services Customer Support Associate interview -

  1. The topic will be provided by them we have to write atleast 100 words in ...read more
  2. Tell me about the last movie you have watc...read more
  3. Introduction....................read more

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Sutherland Global Services Customer Support Associate Interview Process

based on 5 interviews in last 1 year

Interview experience

4.2
  
Good
View more

People are getting interviews through

based on 8 Sutherland Global Services interviews
WalkIn
Campus Placement
Job Portal
Referral
25%
25%
13%
13%
24% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
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Sutherland Global Services Customer Support Associate Salary
based on 335 salaries
₹1.4 L/yr - ₹6.5 L/yr
At par with the average Customer Support Associate Salary in India
View more details

Sutherland Global Services Customer Support Associate Reviews and Ratings

based on 63 reviews

4.1/5

Rating in categories

3.7

Skill development

3.9

Work-Life balance

3.7

Salary & Benefits

3.8

Job Security

4.2

Company culture

3.3

Promotions/Appraisal

3.9

Work Satisfaction

Explore 63 Reviews and Ratings
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