Premium Employer

i

This company page is being actively managed by Sutherland Global Services Team. If you also belong to the team, you can get access from here

Sutherland Global Services Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Sutherland Global Services Customer Care Executive Interview Questions, Process, and Tips

Updated 3 Jan 2025

Top Sutherland Global Services Customer Care Executive Interview Questions and Answers

Sutherland Global Services Customer Care Executive Interview Experiences

17 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Need to speak on random topic

Round 2 - HR 

(2 Questions)

  • Q1. What is bpo, Why bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. Companies opt for BPO services to focus on core business functions, reduce costs, and improve efficiency.

    • BPO involves contracting specific business processes to a third-party service provider.

    • Companies choose BPO to streamline operations, reduce costs, and access specialized skills.

    • Examples of BPO services include customer support, technical support, data entry, and payroll

  • Answered by AI
  • Q2. Long term goals

Interview Preparation Tips

Interview preparation tips for other job seekers - Self believe play a crucial role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic Introduction, Talk about your family background
Round 3 - Assignment 

General knowledge questions were asked in the assignment.

Round 4 - One-on-one 

(1 Question)

  • Q1. Introduction, Family background questions, The manager will ask about any topic.

Interview Preparation Tips

Interview preparation tips for other job seekers - They check only comunications skills in you that's it.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was good calm composed, the place is very neat, clean and tidy that will keep your mood fresh throughout the day.

Round 2 - Technical 

(1 Question)

  • Q1. It was based on English Proficiency test
Round 3 - HR 

(1 Question)

  • Q1. Self Introduction basically Work Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress neatly since the environment is calm clean and composed, avoid talking unnecessary.

Customer Care Executive Interview Questions & Answers

user image Santoshi danishety

posted on 3 Jul 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Brief about yourself
  • Q2. Explained about the role
Round 2 - Assignment 

The exam is all about the applitute ,some questions were reasoning , versant round , chat round

Interview Preparation Tips

Interview preparation tips for other job seekers - Difficult level is their

Sutherland Global Services interview questions for designations

 Customer Care

 (1)

 Non Voice Customer Care Executive

 (16)

 Voice Process Customer Care Executive

 (1)

 Health Care Executive

 (1)

 Non Voice Process Customer Care Executive

 (1)

 Customer Executive

 (3)

 Customer Service Executive

 (25)

 Customer Support Executive

 (10)

Customer Care Executive Interview Questions & Answers

user image POORNIMA DUPPATE

posted on 12 Feb 2022

I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Selp indrudution 

(27 Questions)

  • Q1. How mauch company are ty up this company?
  • Q2. This company is fake or legala ?
  • Q3. This company turn over how macuh ?
  • Q4. Company documents are fake are ligala?
  • Q5. Company website fake or ligala?
  • Q6. Company email ID is carect or wrong ?
  • Q7. Company all peoples are turst or not?
  • Q8. Company full information with prope show ?
  • Q9. How mauch employees are here in this company?
  • Q10. This company is dream complete?
  • Q11. Company taking a uneducated peoples?
  • Q12. Company starting date ?
  • Q13. Company working date?
  • Q14. Company mean branch ?
  • Q15. Company owner name and her information?
  • Q16. Company foundre name ?
  • Q17. Company co founder name ?
  • Q18. Company website starting date ?
  • Q19. Company mean branch opening date and information?
  • Ans. 

    The company's branch opening dates and information can be found on our website.

    • Visit our website for information on branch openings

    • The 'Locations' or 'About Us' section of our website may have this information

    • Contact our customer service team for specific branch information

  • Answered by AI
  • Q20. Company ligla or not how to prove it ?
  • Q21. Company employees gives 30k payment is that ture?
  • Q22. This company appa is fake or not ?
  • Q23. Company fake vedioes in YouTube so this company ligala how I trust u ?
  • Q24. Company full information and details send me ?
  • Q25. Company customer care executive contact no ?
  • Q26. Company name is fake or not?
  • Q27. I will finished questions

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Care Executive interview:
  • Life instructions
Interview preparation tips for other job seekers - Company full information taking and analisis fist and lastly apply don't turt any company because most offa company fake so fist u think and apply which company is better u thanks 🙏😊

I applied via Company Website and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Care Executive interview:
  • Customer care executive
  • Call Manager
Interview preparation tips for other job seekers - I am not working in any company to give advice I applied for the job but got no reply about the job so please reply
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Basic knowledge test, regarding customer services

Round 3 - HR 

(2 Questions)

  • Q1. Questions regarding previous job experience
  • Q2. Questions regarding educational basckground

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, provide correct imformation. Understand the role for which you had applied,

What people are saying about Sutherland Global Services

View All
a sme
1w
How much can we ask for a SME role with 8 years of experience in Healthcare??
Got a question about Sutherland Global Services?
Ask anonymously on communities.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Care Executive interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Sutherland Global Services Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are international bpo, Communication Skills, International Voice Process, customer care and Customer Service.
What are the top questions asked in Sutherland Global Services Customer Care Executive interview?

Some of the top questions asked at the Sutherland Global Services Customer Care Executive interview -

  1. Company mean branch opening date and informati...read more
  2. tell me school...read more
  3. What is bpo, Why ...read more
How long is the Sutherland Global Services Customer Care Executive interview process?

The duration of Sutherland Global Services Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Sutherland Global Services Customer Care Executive Interview Process

based on 17 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
Sutherland Global Services Customer Care Executive Salary
based on 246 salaries
₹1 L/yr - ₹4.5 L/yr
13% more than the average Customer Care Executive Salary in India
View more details

Sutherland Global Services Customer Care Executive Reviews and Ratings

based on 90 reviews

3.3/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

3.3

Salary

3.3

Job security

3.1

Company culture

2.9

Promotions

3.1

Work satisfaction

Explore 90 Reviews and Ratings
Associate
2.3k salaries
unlock blur

₹1.1 L/yr - ₹7.4 L/yr

Senior Associate
1.8k salaries
unlock blur

₹1.8 L/yr - ₹7.8 L/yr

Customer Service Associate
1.6k salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Associate Manager
846 salaries
unlock blur

₹3.3 L/yr - ₹13.8 L/yr

Customer Service Executive
672 salaries
unlock blur

₹1.2 L/yr - ₹5 L/yr

Explore more salaries
Compare Sutherland Global Services with

Genpact

3.8
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview