Premium Employer

i

This company page is being actively managed by Sutherland Global Services Team. If you also belong to the team, you can get access from here

Sutherland Global Services Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 6.5k Reviews

Filter interviews by

Sutherland Global Services C.S.A Interview Questions and Answers

Updated 13 Aug 2022

Sutherland Global Services C.S.A Interview Experiences

2 interviews found

C.S.A Interview Questions & Answers

user image Anonymous

posted on 10 Aug 2021

I applied via Referral

Interview Questionnaire 

1 Question

  • Q1. About customer service. How to interact with customers. It's completely about customer point of view.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good

C.S.A Interview Questions & Answers

user image Anonymous

posted on 13 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked questions based on checking communication
Round 2 - Group Discussion 

Given one topic asked to discuss about it

Round 3 - HR 

(1 Question)

  • Q1. Discussion about salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear on your point and be confidence

C.S.A Interview Questions Asked at Other Companies

Q1. How you will handle unhappy customers like he is continuously abu ... read more
Q2. What qualities should an customer service exicutive have?
Q3. If a customer is irate then how would to convert this situation i ... read more
Q4. What is difference between customer service agent and customer ca ... read more
Q5. Technically how we can make one process moving forward to automat ... read more

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Tell me any memorable day of your life.

I applied via Walk-in

Round 1 - Technical 

(1 Question)

  • Q1. Denail management Medical billing

Interview Preparation Tips

Interview preparation tips for other job seekers - Great interview great experience
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Group Discussion 

Helping others , motivating people.

Round 2 - One-on-one 

(3 Questions)

  • Q1. Do you know about bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO involves outsourcing non-core business functions to specialized service providers.

    • Common BPO services include customer support, technical support, data entry, and back-office operations.

    • BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

    • Examp...

  • Answered by AI
  • Q2. Do you know about customer support
  • Ans. 

    Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

    • Providing assistance to customers via phone, email, or chat

    • Resolving customer complaints and issues in a timely manner

    • Maintaining a positive and professional attitude towards customers

    • Understanding products or services to provide accurate information

    • Escalating complex issues to higher levels of suppo

  • Answered by AI
  • Q3. Tell me about your daily routine
Round 3 - One-on-one 

(1 Question)

  • Q1. How do you get to know about this opportunity
Round 4 - Technical 

(1 Question)

  • Q1. Average Typing speed only.
Round 5 - Technical 

(1 Question)

  • Q1. General computer questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have confidence speak clearly
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Not Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduce your self?
Round 2 - Aptitude Test 

That was moderate level.

Interview Preparation Tips

Interview preparation tips for other job seekers - HR Tanya mam is Really good. If you Go to interview then reference Tanya mam that would help u to take job in this company very easily. Mam behaviour is so much good. My experience is so good.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. No questions They were just building the conversation
  • Q2. Eg: How was your new year??
  • Q3. What is your favourite movie and why

Interview Preparation Tips

Interview preparation tips for other job seekers - It was dead easy to crack the interview.
They will ask another BPO
And why did you choose to work in BPO
That's all
Answer wisely just don't say anything about pay , speak only about growth.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. I tell them about myself. With a positive attitude.
  • Answered Anonymously
  • Q2. What do you know about igt company
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Be sure with you answer. Try to say fluently.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. They just ask introduction thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - hopeless company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Its your introduction first
  • Q2. Any topic which conveys your communication skill
  • Ans. Try to being original. Whatever coming in your mind just say it calmly without increasing your rate of speech. Which will give you more tine to prepare to think the next part.
  • Answered Anonymously
  • Q3. Any topic like social media, your most memorable day, how did you spent your last day..
Round 3 - Vna 

(2 Questions)

  • Q1. About past experience
  • Q2. Roles and responsibility. Your strength and weakness, why we should hire you.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services C.S.A interview?
Sutherland Global Services interview process usually has 3 rounds. The most common rounds in the Sutherland Global Services interview process are One-on-one Round, Group Discussion and HR.
What are the top questions asked in Sutherland Global Services C.S.A interview?

Some of the top questions asked at the Sutherland Global Services C.S.A interview -

  1. About customer service. How to interact with customers. It's completely about c...read more
  2. Asked questions based on checking communicat...read more

Tell us how to improve this page.

People are getting interviews through

based on 2 Sutherland Global Services interviews
WalkIn
Referral
50%
50%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.2k Interviews
Accenture Interview Questions
3.9
 • 8k Interviews
Infosys Interview Questions
3.7
 • 7.5k Interviews
Wipro Interview Questions
3.7
 • 5.5k Interviews
Capgemini Interview Questions
3.8
 • 4.7k Interviews
Tech Mahindra Interview Questions
3.6
 • 3.7k Interviews
HCLTech Interview Questions
3.5
 • 3.7k Interviews
Genpact Interview Questions
3.9
 • 3k Interviews
Teleperformance Interview Questions
3.9
 • 1.7k Interviews
View all
Sutherland Global Services C.S.A Salary
based on 51 salaries
₹1 L/yr - ₹4.2 L/yr
10% more than the average C.S.A Salary in India
View more details

Sutherland Global Services C.S.A Reviews and Ratings

based on 14 reviews

3.0/5

Rating in categories

2.8

Skill development

2.6

Work-Life balance

2.3

Salary & Benefits

2.4

Job Security

2.9

Company culture

2.0

Promotions/Appraisal

2.5

Work Satisfaction

Explore 14 Reviews and Ratings
Associate
2.3k salaries
unlock blur

₹1 L/yr - ₹7.4 L/yr

Senior Associate
1.8k salaries
unlock blur

₹1.8 L/yr - ₹7.8 L/yr

Customer Service Associate
1.6k salaries
unlock blur

₹1.1 L/yr - ₹7.5 L/yr

Associate Manager
901 salaries
unlock blur

₹4.4 L/yr - ₹14 L/yr

Customer Service Executive
668 salaries
unlock blur

₹1.3 L/yr - ₹5.2 L/yr

Explore more salaries
Compare Sutherland Global Services with

Genpact

3.9
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview