Sunknowledge Services Customer Support Associate Interview Questions and Answers

Q1. How are u going to respond to a customer who have a damaged product issue?
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Q2. I am a customer who got to know that my damaged product issue is solved but haven't got the product back yet?
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Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Can you introduce yourself?
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Q2. What was experience details
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Q1. Asking details in bpo
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Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Q1. Tell us about yourself
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Q2. How much salary expectation
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Q1. What's the salary experience candidate and fresher ?
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Q2. Is there different different types of processes or not and is their any chat process?
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Q1. Introduction your self
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Q2. What is education
Ans. 
Education is the process of acquiring knowledge, skills, values, and beliefs through various methods such as teaching, training, or research.
• Education involves formal learning in schools, colleges, and universities.

• It also includes informal learning through experiences, interactions, and self-study.

• Education helps individuals develop critical thinking, problem-solving, and communication skills.

• It plays a crucial role i...read more
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Q3. What's salary expectation
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Q4. What is yours hobbies
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