Startek Customer Service Executive Interview Questions and Answers for Freshers

I am interested in joining the BPO sector because of the opportunities it provides for personal and professional growth.

• I am excited about the chance to work with a diverse group of people and learn from their experiences.

• I am drawn to the fast-paced and dynamic nature of the industry, which will allow me to develop my skills quickly.

• I am also motivated by the potential for career advancement and the chance to take on ...read more

Sympathy is the ability to understand and share the feelings of others.

• Sympathy involves acknowledging and validating someone's emotions.

• It requires active listening and showing compassion.

• Examples include offering condolences to someone who has experienced a loss or expressing understanding to a customer who is frustrated with a product or service.

• Sympathy can help build trust and rapport with customers.

Social media refers to online platforms and tools that allow users to create, share, and exchange content and information.

• Social media includes popular platforms such as Facebook, Twitter, Instagram, and LinkedIn.

• Users can share various types of content, including text, images, videos, and links.

• Social media can be used for personal communication, networking, marketing, and customer service.

• It has become an important p...read more