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Startek Customer Service Executive Interview Questions, Process, and Tips for Experienced
Top Startek Customer Service Executive Interview Questions and Answers for Experienced
- Q1. do you have a laptop or desktop with Windows 10 and above with a minimum of 4GB RAM ? do you have an internet connection at home?
- Q2. Which is your favorite festival and why? ( speak in Hindi for 2-3 minutes)
- Q3. are you comfortable with a 24*7 rotational shift?
Startek Customer Service Executive Interview Experiences for Experienced
16 interviews found
Anonymous
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Tell me about your myself
- Q2. Why you join startek
- Ans.
I joined Startek because of its reputation for excellent customer service and career growth opportunities.
Startek has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I was impressed by Startek's commitment to employee development and growth opportunities within the company.
I believe that Startek's values and culture are a good fit for me and will allow me to
Interview Preparation Tips
Ritu thakur
I applied via Naukri.com and was interviewed in Jul 2022. There were 5 interview rounds.
(4 Questions)
- Q1. Aadhar Card Details?
- Q2. Do you have a laptop or desktop with Windows 10 and above with a minimum of 4GB RAM ? do you have an internet connection at home?
- Ans.
Yes, I have a laptop with Windows 10 and above with 8GB RAM and an internet connection at home.
I have a laptop with Windows 10 and above
It has 8GB RAM
I also have an internet connection at home
- Q3. Are you comfortable with a 24*7 rotational shift?
- Ans.
Yes, I am comfortable with a 24*7 rotational shift.
I have prior experience working in rotational shifts.
I am flexible with my work schedule.
I understand the importance of providing round-the-clock customer service.
I am willing to adjust my personal schedule to accommodate the rotational shift.
I am aware of the challenges that come with working in a 24*7 environment and am prepared to handle them.
- Q4. Any planned leave for the next 3 months?
- Ans.
Yes, I have planned leave for the next 3 months.
I have planned leave for a family vacation in July.
I will be taking a few days off in August for a personal event.
I have scheduled leave in September for a wedding.
(3 Questions)
- Q1. What do you know about role you have applied for?
- Ans.
A Customer Service Executive is responsible for providing excellent customer service and resolving customer issues.
Responsible for handling customer inquiries and complaints
Providing information about products and services
Assisting customers in resolving issues and complaints
Maintaining customer records and updating databases
Ensuring customer satisfaction and building strong customer relationships
- Q2. Some situational question
- Q3. Which is your favorite festival and why? ( speak in Hindi for 2-3 minutes)
- Ans.
My favorite festival is Diwali because of the lights, sweets, and family gatherings.
Diwali is a festival of lights celebrated in India
It is a five-day festival that signifies the victory of light over darkness
During Diwali, people decorate their homes with lights and rangolis
Sweets like laddoos and barfis are made and distributed among family and friends
It is a time for family gatherings and exchanging gifts
Fireworks a
Had some math, reasoning, and basic English question, 20 questions (10 marks each) and had to score 150 minimum.
(1 Question)
- Q1. Typing test speed of 25 WPM with 90% accuracy.
(1 Question)
- Q1. Checked Internet speed
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Personal intro What do uh know about bpo
- Q2. How to handle irate customer
- Ans.
Handling irate customers requires active listening, empathy, and a solution-oriented approach.
Listen actively to the customer's complaint without interrupting them
Empathize with the customer's frustration and apologize for any inconvenience caused
Offer a solution or alternative that addresses the customer's concern
Follow up with the customer to ensure their issue has been resolved to their satisfaction
Maintain a calm a...
Interview Preparation Tips
I applied via Walk-in and was interviewed in Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Basic questions- Qualificatiin Experience Hobbies
- Q2. Job location Salary expectation
Interview Preparation Tips
- Communication Skills
- Soft Skills
- Way of present yourself
- Dressing style
Startek interview questions for designations
Selected
I applied via Approached by Company and was interviewed before Feb 2023. There were 3 interview rounds.
Certain task related pic and chat related questions
(1 Question)
- Q1. Why Startek? Past experience? Proven record? What is the career progression expectation? Comfortable with the salary range offered?
(1 Question)
- Q1. Comfortable joining on (date) ?
Interview Questionnaire
2 Questions
- Q1. Tell me something about yourself and what about your past experience
- Q2. Tell them about yourself, which includes name, where you were born and brought up, about your school or college education, and if you have experience, tell them about your past job experience, or else, jus...
Interview Preparation Tips
I applied via Company Website and was interviewed in Dec 2021. There were 3 interview rounds.
Versant test where we got 30 minutes to to complete the entire round , we had to write an email and transform short paragraphs and fill in the blanks with appropriate words.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a customer service professional with 5 years of experience in handling customer queries and complaints.
I have excellent communication and interpersonal skills.
I am a good listener and can empathize with customers.
I am proficient in using customer service software and tools.
I have experience in handling difficult customers and resolving their issues.
I am a quick learner and can adapt to new situations easily.
- Q2. What are your salary expectations?
- Ans.
I am open to discussing salary based on the responsibilities and expectations of the role.
I am flexible and willing to negotiate based on the job requirements
I am looking for fair compensation for my skills and experience
I am open to discussing benefits and other forms of compensation
I am interested in opportunities for growth and advancement within the company
Interview Preparation Tips
- Spoken English
- Coding
- Data Entry
Interview Questionnaire
4 Questions
- Q1. Introduction
- Q2. About your life name and work experience and studies
- Q3. Want is customer service
- Q4. In customer service company offer support to customer to fulfill his requests and quarries
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.
(3 Questions)
- Q1. They will ask u to write an email on scenario that can be anything related to zomato restaurant owner and customer
- Q2. Restaurant owner does not share the fssai how will u convince him
- Ans.
I would explain the importance of sharing FSSAI and the benefits it brings to the restaurant owner.
Highlight the legal requirement of sharing FSSAI certification.
Explain how it builds trust and credibility among customers.
Emphasize the positive impact on business growth and customer satisfaction.
Provide examples of successful restaurants that prioritize FSSAI sharing.
Offer assistance in the process of obtaining and dis
- Q3. 2 restaurant with same name and cuisine shows in zomato app ..u receive a complaint. .what action u will take
After you cleared email they will check your communication skills based on scenario
Interview Preparation Tips
- Convincing Power
- Fssai
- Email attique
- Typing Speed
- English Typing
Selected
I applied via Naukri.com and was interviewed before Jan 2022. There was 1 interview round.
(2 Questions)
- Q1. Was asked about my Past experience
- Q2. Overall background - Personal Professional and Academic
Interview Preparation Tips
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Startek Interview FAQs
Some of the top questions asked at the Startek Customer Service Executive interview for experienced candidates -
The duration of Startek Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Startek Customer Service Executive Interview Process for Experienced
based on 5 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Startek Customer Service Executive Reviews and Ratings
based on 437 reviews
Rating in categories
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Senior Executive
2.2k
salaries
|  ₹1 L/yr - ₹5.3 L/yr |
|
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| ₹0.5 L/yr - ₹4.5 L/yr |
|
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| ₹1 L/yr - ₹4.3 L/yr |
|
Customer Service Executive
1.1k
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| ₹1 L/yr - ₹5 L/yr |
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