Spice BPO Interview Questions and Answers

Q1. Your future goals
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Q2. Your hobby telling me
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Q3. Telk me about pm role
Ans. 
A project manager is responsible for planning, executing, and closing projects, while ensuring they meet the goals and objectives within the constraints of time, budget, and scope.
• Developing project plans and schedules

• Coordinating resources and team members

• Monitoring progress and managing risks

• Communicating with stakeholders

• Ensuring project deliverables meet quality standards
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Q4. Your highest qualification
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Basic questions from mathematics, reasoning, English etc.

Q1. About my job experience and qualifications.
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Q2. About to check my communication skills and som basic questions about from job profile.
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Q1. What do you think quality is?
Ans. 
Quality is meeting or exceeding customer expectations through consistent and reliable performance.
• Quality is about meeting or exceeding customer expectations

• It involves consistent and reliable performance

• It requires adherence to standards and processes

• It involves continuous improvement and feedback

• Examples include defect-free products, timely delivery, and excellent customer service
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Q2. Where do you see yourself after few years?
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Q3. What are your expectations from the company?
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Q4. What does a quality analyst do?
Ans. 
A quality analyst ensures that products or services meet the required standards and specifications.
• Develop and implement quality control procedures

• Analyze data to identify areas for improvement

• Ensure compliance with regulations and standards

• Collaborate with other departments to resolve quality issues

• Conduct audits and inspections

• Provide training to employees on quality control

• Monitor and evaluate product or service per...read more
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Q1. Tell me something about yoursrlf.
Ans. Try to describe yourself in term of your education and work experience. Take the interview on a journey from yiur first assignment till your current or last. Always tey to include the terms which tou are well versed with.
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Q2. What was your achievment in your last assignmnet.
Ans. There are various answers to this question as it varries with person to person. Always tey to frame your incidence which shows your never giving up effort or smart use of avaialable resources. Make them feel that you are amitious even that achievment might not sound that huge for others.
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Q1. How to manage the bottom performance in Quality for improvement?
Ans. 
Identify root cause, provide training, set clear expectations, monitor progress, and provide feedback.
• Identify the root cause of poor performance

• Provide training and resources to improve skills and knowledge

• Set clear expectations and goals for improvement

• Monitor progress regularly and provide feedback

• Recognize and reward improvements

• Consider disciplinary action if necessary
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Q2. How to calculate run rate for Quality scores?
Ans. 
Run rate for Quality scores is calculated by dividing the total number of quality scores by the time period in which they were collected.
• Determine the time period for which you want to calculate the run rate

• Count the total number of quality scores for that time period

• Divide the total number of quality scores by the time period in hours, days, or weeks

• The resulting number is the run rate for quality scores
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Q3. How will you improve a non performer?
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Q1. Aptitude test, logical reasoning, essay writing
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Q2. About ourselves, manager round and HR round
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Q1. Oops Concept, Basics of Sql and Some tailored problem statements for logical evaluation.
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Q1. Tell me about yourself
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Q2. Why do you work with this company
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Q3. Why do you want to this job
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Q4. What are your greatest strength
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