PolicyBazaar Customer Support Interview Questions and Answers

Q1. Self introduction About my role About my project
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Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
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Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
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Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
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BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Solve customer problems

Solving the customer's problem and getting a good review for the company and be friendly with the people who order from it in future

First listen to the problems of the planet, what it wants and what it does not want, work accordingly.

Understanding each other and conveying your message to them well and working well in a team

Q1. Self introduction
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Q2. About previous experience
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Q1. Salary expectation
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Q2. Document verification
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There was topic given for group discussion with a time limit of 10 mins

Q1. I was not able to attend it
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Q2. I was not selected for next round
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Q1. Introduction and previous experience
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English writing and speaking skills test

Q1. Why should we hire you
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Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Q1. What is the gud service?
Ans. 
Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.
• Prompt and courteous responses to customer inquiries

• Timely resolution of customer issues

• Personalized assistance tailored to individual customer needs

• Going above and beyond to ensure customer satisfaction

• Consistent follow-up to ensure customer needs are met

• Examples: Providing a refund for a dissati...read more
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Q2. Any gk question
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Q3. Work place in gud service
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A workplace with good service is essential for customer satisfaction and loyalty.
• Providing prompt and efficient responses to customer inquiries

• Ensuring clear communication and understanding of customer needs

• Going above and beyond to exceed customer expectations

• Training and empowering employees to deliver exceptional service

• Implementing feedback mechanisms to continuously improve service quality
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Q1. Whar have you done yesterday
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