Matrimony.com Senior Customer Service Executive Interview Questions and Answers

Q1. Brief introducation
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Q2. Past experiences
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Q1. Tell me about your self
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Q1. Tell me something about yourself.
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I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have X years of experience in customer service roles.

• I am skilled in active listening and problem-solving.

• I strive to provide excellent customer service and ensure customer satisfaction.

• I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.

• I have received positive...read more
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Q1. Reading how feel like followers
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Q2. Eating how we are working system
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What do you expectation your salary

Q1. How feel like of this interview
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Q2. What is your expectation
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Q1. Introductions and some basic knowledge
Ans. Told intro and gave answers according
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In aptitude test there was 10 questions and each questions get 5 marks.

Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
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Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?
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Q1. What does customer service means to you?
Ans. Customer service agar achha ho to ek loyalty bhi bada Brand bn jata hai kisi bhi company me must point hota hai customer service Kyuki waha pr sare questions ka answer mil jata hai customer kitna bhi gussa ho usse santi se hi baat karni chahiye Kyuki customer is always right
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Q2. Can you work night shift/day/ evening
Ans. So mujhe aisa lagta hai ki customer service ka koi limited time nhi hona chahiye customer jb bhi call kre to responsibility ke sath call receive karna chahiye kyuki customer kb kis liye kis problems ke liye apko call kre aur agar call receive nhi huwa problem solved nhi hu office communication nhi kiya gya to company ka reputation khrab hoga aur customer bounding dhire dhire khatm hone lgega so sabse pehle customer ser
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Q3. Customer feedback company
Ans. Customer feedback bahut jaruri hota hai apke company ke growth ke liye positive feedback apke liye new customers require karne me madad karta hai es liye customer ke sath loyal rahna chahiye apne customer ko central passion pr leke aana chahiye Kyuki customer hi company ko aage bdhate hai
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Q4. NPS is loyalty score (customer feedback)
Ans. (NPS) NET PROMOTER SCORE/ kuchh customer (detractor) kuchh customer (Neutral) kuchh customer ( Promoter) jo customer (1) 1se6 tk nu dete hai o detractor hote hai o apke company se apke products se khush nhi hai other customers ko badhka rhe hai (2) jo customer 7/8 nu de rhe hai o thik thak hai na burayi krenge na tarif krenge (3) jo customer 9/10 nu diye hai o apke promoter hai o apke company ke bare me achhi baat hi ...read more
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Q5. Grievances management
Ans. Agar apka koi bahut purana ho ya new customers ho aur naraj ho gye products ko leke damaged kuchh products mila ho ya apke company ke koi employees miss behave ke wajah se to sabse pehle uski bato ko suniye samjhiye gussa nhi hona hai chahe kuchh bhi customer bole apko unke gusse ko sant karna hai kyuki customer is always right
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Q6. First call resolution
Ans. Pehle calls me hi customer ka problem Solve karna kyuki ap jitna let krenge customer tease hoga aur agar first call me problems Solve kr dete hai to satisfied customer hoga loyalty score badhega aur sath hi sath Sale badhega
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Q7. Turnaround point (customer problem)
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The turnaround point is the moment when a customer's problem is resolved or their issue is addressed.
• The turnaround point is crucial in customer service as it signifies the successful resolution of a customer's problem.

• It is important to identify the turnaround point and ensure that the customer is satisfied with the solution provided.

• Examples of turnaround points include when a technical issue is fixed, a refund is pr...read more
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