Matrimony.com Senior Customer Service Executive Interview Questions and Answers

To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

• Ask the customer about their needs and how they use pens

• Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

• Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

• Offer a demonstration of the pen's features and benefits

• Create a sense of u...read more

Yes, I am comfortable with sales profile as I have a proven track record of exceeding sales targets.

• I have X years of experience in sales

• I have consistently met or exceeded sales targets in my previous roles

• I am confident in my ability to build relationships with clients and close deals

As a sales executive, I go through various scenarios such as prospecting, qualifying leads, presenting solutions, negotiating, and closing deals.

• Prospecting for potential clients through cold calling, networking, and referrals

• Qualifying leads to determine if they are a good fit for our products/services

• Presenting solutions to clients and addressing any objections they may have

• Negotiating terms and pricing to reach a mu...read more