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Matrimony.com Senior Customer Service Executive Interview Questions and Answers

Updated 26 Aug 2024

Matrimony.com Senior Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. About previous experience
Round 2 - HR 

(2 Questions)

  • Q1. Salary expectation
  • Q2. Document verification

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare self introduction well

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Gd round - how covid effect your personal life
  • Q2. Share all scenario you go through
  • Ans. 

    As a sales executive, I go through various scenarios such as prospecting, qualifying leads, presenting solutions, negotiating, and closing deals.

    • Prospecting for potential clients through cold calling, networking, and referrals

    • Qualifying leads to determine if they are a good fit for our products/services

    • Presenting solutions to clients and addressing any objections they may have

    • Negotiating terms and pricing to reach a mu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident , fluent , show your personality .
Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Share details of your previous job.
  • Q5. Tell me about yourself.
  • Q6. Why you leaved your previous job
  • Ans. I have learnt a lot at my previous company, but now i feel that there are no new opportunities for me to learn and grow so i am looking for a change
  • Answered by Deepak pandey
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Past experience
  • Q2. Tell about yourself
Round 2 - One-on-one 

(2 Questions)

  • Q1. Past experience
  • Q2. Show how to sell a product
  • Ans. 

    Selling a product involves understanding customer needs, highlighting product benefits, and closing the deal.

    • Understand the customer's needs and pain points

    • Highlight the unique features and benefits of the product

    • Address any objections or concerns the customer may have

    • Create a sense of urgency or scarcity to encourage a purchase

    • Close the deal by asking for the sale

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Good knowledge of numbers
  • Q2. Sales strategy to show
  • Ans. 

    Develop a sales strategy that focuses on building relationships, understanding customer needs, and providing personalized solutions.

    • Identify target market and ideal customer profile

    • Build relationships with potential clients through networking and follow-ups

    • Understand customer needs and pain points to tailor solutions

    • Provide personalized solutions that address specific customer challenges

    • Utilize data and analytics to tr

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was good experience

Round 2 - HR 

(1 Question)

  • Q1. They ask about company work
Round 3 - Case Study 

They asked about 2-3 question

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked about How have you developed Business in your Ex Company

Interview Preparation Tips

Interview preparation tips for other job seekers - I explained that we rigorously used to do telling calling as well as Birthday-Anniversary wish and offer calling and thus we used to develop our Business. I was First Got Hired through Consultancy via Naukari and after seeing my performance, Amazon-Prione consumed me to the main business on pay roll.

I applied via Company Website and was interviewed in Mar 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They took my interview in five rounds but in all the rounds they were asking only one question. TELL ME SOMETHING ABOUT YOURSELF ?
My Interview with their sales VP SANDEEP JUNEJA was good and relevant to the point.
Otherwise all the other rounds were almost same which was not needed it can be Completed in 1-2 round.

I applied via Other and was interviewed in Oct 2018. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Are you comfortable with sales profile or not
  • Ans. 

    Yes, I am comfortable with sales profile as I have a proven track record of exceeding sales targets.

    • I have X years of experience in sales

    • I have consistently met or exceeded sales targets in my previous roles

    • I am confident in my ability to build relationships with clients and close deals

  • Answered by AI

Interview Preparation Tips

General Tips: When I was in interview room at that time I was very nervous their is two reasons, 1 is I was nervous because when I meet the new people and 2nd is I m not the sales guy at that time I was thinking which type of questions he will ask me. First expected question he asked me is tell me about yourself I m very happy. I ans this question then he asked me much more questions and I ans all of them he very impressed to me because we 4 person is their interview n I m the last one who he selected then 2 round of my interview HR round she also selected me but in one condition I want to achieve the target then only I servive the 2nd month otherwise she terminate me. I accept the challenge and in achieve that target. That's all thank you very much
Skills: Communication, Body Language, Problem Solving
Duration: 1-4 weeks

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How much years of experience you have in sales?
  • Q2. What is difference between sales and marketing?
  • Q3. What target you had to achieve in your previous role?

Interview Preparation Tips

Interview preparation tips for other job seekers - It lasted for around 20 minutes.

I applied via Campus Placement and was interviewed in May 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Q2. How to sell pen
  • Ans. 

    To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

    • Ask the customer about their needs and how they use pens

    • Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

    • Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

    • Offer a demonstration of the pen's features and benefits

    • Create a sense of u...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Calm and don't be nervous. And listen the questions carefully. And then answer in your way.

Matrimony.com Interview FAQs

How many rounds are there in Matrimony.com Senior Customer Service Executive interview?
Matrimony.com interview process usually has 2 rounds. The most common rounds in the Matrimony.com interview process are One-on-one Round and HR.

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Matrimony.com Senior Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Matrimony.com Senior Customer Service Executive Salary
based on 4 salaries
₹2.3 L/yr - ₹3 L/yr
37% less than the average Senior Customer Service Executive Salary in India
View more details

Matrimony.com Senior Customer Service Executive Reviews and Ratings

based on 3 reviews

4.0/5

Rating in categories

4.0

Skill development

4.0

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4.0

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4.0

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4.0

Company culture

4.0

Promotions

4.0

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