Uber Customer Support Interview Questions and Answers

Q1. We can't change the shift for that the delivery partner
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Q1. How to convence the customer while leave our brand
Ans. 
Empathize with the customer and offer solutions to their concerns.
• Listen actively to the customer's concerns

• Acknowledge their frustration and apologize for any inconvenience

• Offer alternative solutions or incentives to stay with the brand

• Provide clear and concise information about the benefits of staying with the brand

• Follow up with the customer to ensure their satisfaction
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Q1. Specify the positive characteristics of the customer.
Ans. 
Positive characteristics of a customer include patience, kindness, and clear communication.
• Patience in dealing with issues

• Kindness in interactions with support staff

• Clear communication of problems and needs

• Willingness to provide feedback for improvement

• Understanding of limitations and constraints

• Respectful behavior towards support staff
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Aptitude includes time and distance 30 minutes

General topics for 15 minutes

Q1. Previous experiences
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Q2. Experience about the customer satisfaction
Ans. 
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
• Utilizing active listening skills to understand customer needs and concerns

• Offering personalized solutions to address customer issues

• Following up with customers to ensure their satisfaction

• Handling escalated situations with empathy and professionalism
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Q1. Need good company to work i will give 100%
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Q2. Best companies to work
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Q1. Introduction and previous experience
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English writing and speaking skills test

Q1. Why should we hire you
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Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Q1. Give you Introduction
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Is online shopping good or bad?

Q1. English language test, typing speed test and email drafting rest
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Q1. Introducing ourselves and common questions related to the details which we provided in our resume
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Q1. Where i should go for job
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Q1. Where is my job will be
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