Udaan Customer Care Executive Interview Questions and Answers

Q1. Speak 20 sentences about your hometown specialities.
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Q2. Why do you want to join blinkit.
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Q1. Tell me about your self
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Q2. Why you are split the job
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Q3. Are you comfortable to doing this job
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Q1. What is your hobby’s
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Q2. Who is your anthem
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have X years of experience in customer service roles.

• I am skilled in active listening and problem-solving.

• I strive to provide excellent customer service and ensure customer satisfaction.

• I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.

• I have received positive...read more
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Q1. What is my work onwards?
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Q2. When i will beginning my work?
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Q3. How can i do work?
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Q4. How was support for people?
Ans. 
The support for people was excellent.
• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof
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Q5. How can i take responsibility for custome?
Ans. 
Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.
• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more
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An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.

Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
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Q2. What is the role of customer care executive? Tell me about strength and weakness?
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Q1. About your self and work experience
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Listening grammer tying normal aptitude test

Q1. About your self work experience customer service family travel
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Q1. Non voice experience
Ans. 
I have 2 years of experience working in a non-voice customer support role for an e-commerce company.
• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses
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Q2. Written English
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Basic knowledge of Excel.

Good communication skills

Q1. How much u deserve as a fresher
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Q2. What are required as a customer support executive
Ans. Firstly understand the customer question and work according to their queries solved the problem.
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