Nykaa Interview Questions, Process, and Tips

Q1. How would you design a CS Chatbot for Call
Ans. 
Designing a CS Chatbot for Call
• Understand the common customer queries and pain points

• Create a user-friendly interface for easy navigation

• Implement natural language processing for better understanding of customer queries

• Integrate with CRM systems for personalized responses

• Provide options for escalation to human agents if needed
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Q2. Metrics related to Post order journey
Ans. 
Metrics related to post-order journey track the performance of the customer experience after a purchase is made.
• Track customer satisfaction post-purchase

• Monitor delivery times and accuracy

• Analyze return rates and reasons for returns

• Measure customer engagement with post-purchase communications
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Q3. Questions on Recent work experience
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Q1. Tell me about yourself
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Customer-focused approach to problem-solving and decision-making

• Proven track record of driving sales and exceeding targets

• Excellent communication and interpersonal skills
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Q1. Basic interview
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Q2. Related Cosmetics
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Q1. Basic interview questions
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Q2. About product knowledge, cosmetics
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Q1. Basic interview questions
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Q2. Related to skin care and cosmetics products
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Two hours,quants,logical reasoning

General topics,15 mins,

Q1. Javascript output-based questions
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Q2. React- search query
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Q1. Tell me about yourself?
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Q2. Expected and actual salary?
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Q3. Tell me about the projects and knowledge on selenium api and etc?
Ans. 
I have worked on multiple projects involving Selenium API for automated testing of web applications.
• Developed test scripts using Selenium WebDriver to automate testing of web applications

• Utilized Selenium Grid for parallel testing across different browsers and platforms

• Integrated Selenium with testing frameworks like TestNG or JUnit for test execution and reporting

• Implemented Page Object Model design pattern for better
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Q1. Java coding questions on string and prime numbers
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Q2. Explain project which you are working.
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Q3. Write selenium program for swiggy till the cart?
Ans. 
Selenium program to automate adding items to cart on Swiggy
• Launch the Swiggy website using Selenium WebDriver

• Search for desired food items and add them to cart

• Verify items are added correctly before proceeding to checkout
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Q4. Explain waits in selenium?
Ans. 
Waits in Selenium are used to make the automation script wait for a certain condition to be met before proceeding.
• There are three types of waits in Selenium: Implicit Wait, Explicit Wait, and Fluent Wait.

• Implicit Wait sets a default waiting time for the entire script to wait for an element to be found.

• Explicit Wait is used to wait for a certain condition to occur before proceeding to the next step.

• Fluent Wait is a more...read more
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Q1. More question on selenium.
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Q2. Handle dropdown in seleniun.
Ans. 
To handle dropdown in Selenium, use Select class from Selenium WebDriver API.
• Create a Select object by locating the dropdown element using findElement() method.

• Use selectByVisibleText(), selectByValue(), or selectByIndex() methods to select an option.

• To deselect an option, use deselectByVisibleText(), deselectByValue(), or deselectByIndex() methods.
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