NIFTEL COMMUNICATIONS Customer Support Associate Interview Questions and Answers

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q2. What is sales and marketing
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Sales and marketing are strategies used by businesses to promote and sell products or services to customers.
• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

• Sales focuses on closing deals and generating revenue, while mark...read more
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Q1. Sale any product if customer is not interested how to convince him .
Ans. 
To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.
• Listen to the customer's objections and address them with relevant information

• Highlight the unique features and benefits of the product that meet the customer's needs

• Offer a personalized solution or alternative that aligns with the customer's preferences

• Provide s...read more
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Q1. About u r self
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Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
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Group discussion is a many people talk to work growp think

Q1. Name place and study qualification
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Q2. What is customer service executive
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Q3. Why should hire you
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Q4. Communication skills best
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Q1. Talk about experience
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Q2. What are your hobbies
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Q3. Education background
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Q4. Language skills
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Q1. Technical are this very important that is solutions for problem
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Q2. How do this important technical
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Q3. Technical is important in life
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Q4. That solves in my problem in technical condition
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Q5. Thank you so much
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Group discussion is very easy communication for her employee to no mistake anh employees for make sure is best topic is group discussion

Q1. HR is proper manage to employees and any condition for make a disciplined to her employee to for good behaviour her employee to make sure HR is appointed to handle this down condition for employees
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Q1. Introduction tell about ur self
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Q2. What u do yesterday??
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Q3. Tell me ur hobbies
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Q1. Are you comfortable day and night shift
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Q1. Introduce yourself
Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
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