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NIFTEL COMMUNICATIONS Customer Support Associate Interview Questions and Answers

Updated 11 Nov 2024

NIFTEL COMMUNICATIONS Customer Support Associate Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What is customer support executive role ?
  • Ans. 

    Customer support executives are responsible for providing assistance and resolving customer inquiries and issues.

    • Responding to customer inquiries via phone, email, or chat

    • Resolving customer complaints and issues in a timely manner

    • Providing product information and troubleshooting assistance

    • Maintaining customer records and documentation

    • Escalating complex issues to higher levels of support

    • Ensuring customer satisfaction an...

  • Answered by AI
  • Q3. Why I am intrested in this job role
Round 2 - Technical 

(1 Question)

  • Q1. Questions related to job role involves ai process in qualifying the candidates .
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of customers in order to provide the best support possible.

    • I am a team player and enjoy collaborating with colleagues to ensure a positive customer experience.

  • Answered by AI
  • Q2. Why should we hire you?

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Questions based on Hobbies

Interview Preparation Tips

Topics to prepare for ICCS Customer Support Associate interview:
  • Self introduction
Interview preparation tips for other job seekers - Good company
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.

    • Experienced in handling customer inquiries and complaints

    • Skilled in problem-solving and conflict resolution

    • Proficient in using CRM software to track customer interactions

    • Excellent communication skills both written and verbal

  • Answered by AI
  • Q2. What is sales and marketing
  • Ans. 

    Sales and marketing are strategies used by businesses to promote and sell products or services to customers.

    • Sales involves direct interaction with customers to persuade them to purchase a product or service.

    • Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

    • Sales focuses on closing deals and generating revenue, while mark...

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Sale any product if customer is not interested how to convince him .
  • Ans. 

    To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.

    • Listen to the customer's objections and address them with relevant information

    • Highlight the unique features and benefits of the product that meet the customer's needs

    • Offer a personalized solution or alternative that aligns with the customer's preferences

    • Provide s...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary date is very late you can work 30 days and got salary next month on 15 it is very bad .
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About u r self
  • Q2. Why iam hire u
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • I have X years of experience in customer service roles

    • I have a strong ability to communicate effectively with customers and resolve issues efficiently

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Group discussion is a many people talk to work growp think

Round 3 - One-on-one 

(4 Questions)

  • Q1. Name place and study qualification
  • Ans. 

    I studied at XYZ University and have a Bachelor's degree in Business Administration.

    • Studied at XYZ University

    • Bachelor's degree in Business Administration

  • Answered by AI
  • Q2. What is customer service executive
  • Ans. 

    A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.

    • Responsible for addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction and loyalty

    • May involve handling customer feedback and suggestions

    • Requires strong communication and probl

  • Answered by AI
  • Q3. Why should hire you
  • Q4. Communication skills best
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Talk about experience
  • Q2. What are your hobbies
  • Q3. Education background
  • Q4. Language skills

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Technical are this very important that is solutions for problem
  • Q2. How do this important technical
  • Q3. Technical is important in life
  • Q4. That solves in my problem in technical condition
  • Q5. Thank you so much
Round 3 - Group Discussion 

Group discussion is very easy communication for her employee to no mistake anh employees for make sure is best topic is group discussion

Round 4 - HR 

(1 Question)

  • Q1. HR is proper manage to employees and any condition for make a disciplined to her employee to for good behaviour her employee to make sure HR is appointed to handle this down condition for employees
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction tell about ur self
  • Q2. What u do yesterday??
  • Q3. Tell me ur hobbies
Round 3 - HR 

(1 Question)

  • Q1. Are you comfortable day and night shift
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
  • Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
  • Answered Anonymously

NIFTEL COMMUNICATIONS Interview FAQs

How many rounds are there in NIFTEL COMMUNICATIONS Customer Support Associate interview?
NIFTEL COMMUNICATIONS interview process usually has 1-2 rounds. The most common rounds in the NIFTEL COMMUNICATIONS interview process are HR and Technical.
What are the top questions asked in NIFTEL COMMUNICATIONS Customer Support Associate interview?

Some of the top questions asked at the NIFTEL COMMUNICATIONS Customer Support Associate interview -

  1. what is customer support executive rol...read more
  2. Questions related to job role involves ai process in qualifying the candidate...read more

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NIFTEL COMMUNICATIONS Customer Support Associate Salary
based on 5 salaries
₹1.2 L/yr - ₹2 L/yr
35% less than the average Customer Support Associate Salary in India
View more details

NIFTEL COMMUNICATIONS Customer Support Associate Reviews and Ratings

based on 3 reviews

2.8/5

Rating in categories

2.2

Skill development

1.7

Work-Life balance

2.2

Salary & Benefits

1.7

Job Security

2.8

Company culture

1.5

Promotions/Appraisal

1.9

Work Satisfaction

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