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Konexions Back Office Services Customer Care Executive Interview Questions and Answers

Updated 28 Oct 2023

Konexions Back Office Services Customer Care Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Group discussion is a many people talk to work growp think

Round 3 - One-on-one 

(4 Questions)

  • Q1. Name place and study qualification
  • Ans. 

    I studied at XYZ University and have a Bachelor's degree in Business Administration.

    • Studied at XYZ University

    • Bachelor's degree in Business Administration

  • Answered by AI
  • Q2. What is customer service executive
  • Ans. 

    A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.

    • Responsible for addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction and loyalty

    • May involve handling customer feedback and suggestions

    • Requires strong communication and probl

  • Answered by AI
  • Q3. Why should hire you
  • Q4. Communication skills best

Interview questions from similar companies

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction.....?
  • Q2. Privious job related questions?
  • Q3. Typing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Self introduction
  • Q2. How much aware are you with yourself
  • Q3. Key skills knowledge about your attitude towards customers
  • Q4. How well spoken are you

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident about your experience and your knowledge for what you are known

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How to handel a angry cx ?
  • Q2. What u expect from our company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be fluent

I applied via Company Website and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 
Round 3 - Aptitude Test 
Round 4 - HR 

(5 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why should we hire you?
  • Q3. What are your salary expectations?
  • Q4. What are your strengths and weaknesses?
  • Q5. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - This all experience i faced in interviews in many companies and good communication skills, thank you
.

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Just introduction they asked.. They need employees

Interview Preparation Tips

Interview preparation tips for other job seekers - At the time if hiring they promise u good package.. But you'll get shock after receiving offer letter. Plus no management.. Worst company. Salary is very less

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential, and prepare with effective communication

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via Walk-in and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. They will just check your commutation skills
  • Q2. You should sound professional and technical

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication and convening skills

I applied via Referral and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Like about myself, most of the questions actually asked to check fluency on English

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe on yourself

Konexions Back Office Services Interview FAQs

How many rounds are there in Konexions Back Office Services Customer Care Executive interview?
Konexions Back Office Services interview process usually has 3 rounds. The most common rounds in the Konexions Back Office Services interview process are Resume Shortlist, Group Discussion and One-on-one Round.
How to prepare for Konexions Back Office Services Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Konexions Back Office Services. The most common topics and skills that interviewers at Konexions Back Office Services expect are customer care, Banking, Collections, Customer Service and Recovery.
What are the top questions asked in Konexions Back Office Services Customer Care Executive interview?

Some of the top questions asked at the Konexions Back Office Services Customer Care Executive interview -

  1. What is customer service execut...read more
  2. Name place and study qualificat...read more
  3. Communication skills b...read more

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Konexions Back Office Services Customer Care Executive Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
Konexions Back Office Services Customer Care Executive Salary
based on 29 salaries
₹1.1 L/yr - ₹2.9 L/yr
28% less than the average Customer Care Executive Salary in India
View more details

Konexions Back Office Services Customer Care Executive Reviews and Ratings

based on 4 reviews

4.7/5

Rating in categories

5.0

Skill development

4.7

Work-life balance

4.6

Salary

5.0

Job security

4.9

Company culture

4.8

Promotions

4.8

Work satisfaction

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