Konexions Back Office Services Customer Care Executive Interview Questions and Answers

Q1. Mock call explanation
Add your answer

Q1. Explain previous job role
Ans. 
Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.
• Managed high volume of incoming calls and emails

• Assisted customers with troubleshooting and problem-solving

• Processed orders and returns efficiently

• Maintained positive relationships with customers to ensure satisfaction
Answered by AI
Add your answer

Q1. Introduction of your self
Add your answer
Q2. Case based question
Add your answer
Q3. About the hobby
Add your answer

Q1. Communication skills and English
Add your answer

Q1. Self Introduction
Add your answer
Q2. Qualification, Job experience, About native and Goals
Add your answer

Q1. Self Introduction
Add your answer
Q2. Qualification, Job Experience, About Native and Goals
Add your answer

Q1. Self Introduction
Add your answer
Q2. Qualification, Job Experience, About Native and Goals
Add your answer

Q1. Self Introduction
Add your answer
Q2. Qualification, Job Experience, About Native and Goals
Add your answer

Q1. Self Introduction
Add your answer
Q2. Qualification, Job Experience, About Native and Goals
Add your answer

Q1. About self, educational qualifications, prior work experience.
Add your answer

Q1. It is a client round for whichever process the hiring is for.
Add your answer

Q1. Why do you want to work in a BPO?
Ans. 
I want to work in a BPO to enhance my communication skills, engage with diverse customers, and contribute to a dynamic team environment.
• I enjoy interacting with people and believe that a BPO role will allow me to enhance my communication skills.

• Working in a BPO provides exposure to diverse customer queries, which helps in developing problem-solving abilities.

• I appreciate the fast-paced environment of a BPO, as it keeps...read more
Answered by AI
Add your answer
Q2. How many years are you willing to work?
Ans. 
I am committed to a long-term career in customer care, aiming to grow and contribute positively to the organization.
• I am looking for a stable position where I can grow over the next 3-5 years.

• I believe in building relationships with customers and the company, which takes time.

• For example, I want to develop my skills and possibly take on leadership roles in the future.

• I am open to extending my tenure based on mutual gro
Answered by AI
Add your answer

That was good and I qualified there

GD was also I got selected nd topic was also great

Q1. HR round basically about salary discussion
Add your answer
Q2. Tell me about ur self in well proper english communication
Ans. I try my best for all the answers
Answered Anonymously
Add your answer