Upload Button Icon Add office photos

Filter interviews by

Clear (1)

Konexions Back Office Services Customer Care Executive Interview Questions and Answers

Updated 28 Oct 2023

Konexions Back Office Services Customer Care Executive Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Group Discussion 

Group discussion is a many people talk to work growp think

Round 3 - One-on-one 

(4 Questions)

  • Q1. Name place and study qualification
  • Ans. 

    I studied at XYZ University and have a Bachelor's degree in Business Administration.

    • Studied at XYZ University

    • Bachelor's degree in Business Administration

  • Answered by AI
  • Q2. What is customer service executive
  • Ans. 

    A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.

    • Responsible for addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction and loyalty

    • May involve handling customer feedback and suggestions

    • Requires strong communication and probl

  • Answered by AI
  • Q3. Why should hire you
  • Q4. Communication skills best

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(1 Question)

  • Q1. Ss hiukd be more careful

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be more careful about the work and while giving the interview ....

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction about introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - It was simple round.Where everyone can crack the done the interview easyly

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle irated customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just share your experience and even if there is negligible grammatical mistake your answer should be correct.

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
Contribute & help others!
anonymous
You can choose to be anonymous

Konexions Back Office Services Interview FAQs

How many rounds are there in Konexions Back Office Services Customer Care Executive interview?
Konexions Back Office Services interview process usually has 3 rounds. The most common rounds in the Konexions Back Office Services interview process are Resume Shortlist, Group Discussion and One-on-one Round.
How to prepare for Konexions Back Office Services Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Konexions Back Office Services. The most common topics and skills that interviewers at Konexions Back Office Services expect are customer care, Banking, Collections, Customer Service and Recovery.
What are the top questions asked in Konexions Back Office Services Customer Care Executive interview?

Some of the top questions asked at the Konexions Back Office Services Customer Care Executive interview -

  1. What is customer service execut...read more
  2. Name place and study qualificat...read more
  3. Communication skills b...read more

Recently Viewed

SALARIES

Credence Resource Management

No Salaries

SALARIES

Credence Resource Management

INTERVIEWS

Konexions Back Office Services

No Interviews

SALARIES

Credence Resource Management

JOBS

Credence Resource Management

No Jobs

LIST OF COMPANIES

Verifacts Services

Locations

INTERVIEWS

Konexions Back Office Services

No Interviews

INTERVIEWS

Credence Resource Management

No Interviews

LIST OF COMPANIES

Konexions Back Office Services

Locations

INTERVIEWS

Konexions Back Office Services

5.6k top interview questions

Tell us how to improve this page.

Konexions Back Office Services Customer Care Executive Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
Konexions Back Office Services Customer Care Executive Salary
based on 29 salaries
₹1.1 L/yr - ₹2.9 L/yr
28% less than the average Customer Care Executive Salary in India
View more details

Konexions Back Office Services Customer Care Executive Reviews and Ratings

based on 4 reviews

4.7/5

Rating in categories

5.0

Skill development

4.7

Work-life balance

4.6

Salary

5.0

Job security

4.9

Company culture

4.8

Promotions

4.8

Work satisfaction

Explore 4 Reviews and Ratings
Senior Executive
155 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
99 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Telecaller
54 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Relationship Manager
49 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Data Analyst
34 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Konexions Back Office Services with

WNS

3.4
Compare

Genpact

3.8
Compare

TCS

3.7
Compare

Infosys BPM

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview