Konexions Back Office Services Senior Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
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Q3. Tell about own hobbies
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Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
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Q1. Introduce yourself
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I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q2. What is sales and marketing
Ans. 
Sales and marketing are strategies used by businesses to promote and sell products or services to customers.
• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

• Sales focuses on closing deals and generating revenue, while mark...read more
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Q1. Sale any product if customer is not interested how to convince him .
Ans. 
To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.
• Listen to the customer's objections and address them with relevant information

• Highlight the unique features and benefits of the product that meet the customer's needs

• Offer a personalized solution or alternative that aligns with the customer's preferences

• Provide s...read more
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English test and basic knowledge test

Q1. About u r self
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Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
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Q1. Speak Kannaa hindi Telugu
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Q2. Self introduction
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Q1. Talk about experience
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Q2. What are your hobbies
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Q3. Education background
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Q4. Language skills
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Q1. Introduction tell about ur self
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Q2. What u do yesterday??
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Q3. Tell me ur hobbies
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Q1. Are you comfortable day and night shift
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Accounting and loical

Q1. Sub ledger vs Ledger
Ans. 
Sub ledger is a detailed record of specific accounts, while ledger is a summary of all accounts.
• Sub ledger contains detailed transactions for specific accounts, while ledger summarizes all accounts.

• Sub ledger is used for tracking individual transactions, while ledger is used for overall financial reporting.

• Examples of sub ledgers include accounts receivable, accounts payable, and inventory, while the ledger includes al
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