Konexions Back Office Services Senior Executive Interview Questions and Answers

Q1. Tell me about your self and your qualities?
Add your answer
Q2. Why you choose this field for your career?
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
Answered by AI
Add your answer
Q3. Tell about own hobbies
Add your answer
Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
Answered by AI
Add your answer

English test and basic knowledge test

Q1. About u r self
Add your answer
Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
Answered by AI
Add your answer

Q1. Speak Kannaa hindi Telugu
Add your answer
Q2. Self introduction
Add your answer

Q1. Talk about experience
Add your answer
Q2. What are your hobbies
Add your answer
Q3. Education background
Add your answer
Q4. Language skills
Add your answer

Q1. Introduction tell about ur self
Add your answer
Q2. What u do yesterday??
Add your answer
Q3. Tell me ur hobbies
Add your answer

Q1. Are you comfortable day and night shift
Add your answer

Accounting and loical

Q1. Sub ledger vs Ledger
Ans. 
Sub ledger is a detailed record of specific accounts, while ledger is a summary of all accounts.
• Sub ledger contains detailed transactions for specific accounts, while ledger summarizes all accounts.

• Sub ledger is used for tracking individual transactions, while ledger is used for overall financial reporting.

• Examples of sub ledgers include accounts receivable, accounts payable, and inventory, while the ledger includes al
Answered by AI
Add your answer