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NIFTEL COMMUNICATIONS Interview Questions, Process, and Tips

Updated 12 Feb 2025

Top NIFTEL COMMUNICATIONS Interview Questions and Answers

NIFTEL COMMUNICATIONS Interview Experiences

Popular Designations

22 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Introduce yourself.
  • Q2. What you understand about sympathy and empathy?
  • Q3. What you understand by the customer service.
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It includes maintaining a positive and helpful attitude towards customers.

    • Effective communication skills are essential in customer service.

    • Examples: answering phone calls, responding to emails, resolving complaints

  • Answered by AI
  • Q4. What you understand by the bpo.
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions to specialized service providers.

    • Common BPO services include customer support, technical support, data entry, and back-office operations.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

    • BPO provid...

  • Answered by AI
Round 2 - AI Test to check your English an 

(2 Questions)

  • Q1. English related questions
  • Q2. Ai will check your speaking and writing skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Give multiple interview so you can become comfortable for the interview.
Do not just think about getting the job, join only when you feel comfortable about the work and company.

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What is customer support executive role ?
  • Ans. 

    Customer support executives are responsible for providing assistance and resolving customer inquiries and issues.

    • Responding to customer inquiries via phone, email, or chat

    • Resolving customer complaints and issues in a timely manner

    • Providing product information and troubleshooting assistance

    • Maintaining customer records and documentation

    • Escalating complex issues to higher levels of support

    • Ensuring customer satisfaction an...

  • Answered by AI
  • Q3. Why I am intrested in this job role
Round 2 - Technical 

(1 Question)

  • Q1. Questions related to job role involves ai process in qualifying the candidates .

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)
NIFTEL COMMUNICATIONS Interview Questions and Answers for Freshers
illustration image
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(5 Questions)

  • Q1. Can you tell me about yourself?
  • Ans. 

    My name is saman Fatima Iive in Lucknow I have completed my graduation from Lucknow University.i have a five members in my family my father is a buisness man and my mother is a housewife my hobbies are singing and cooking

  • Answered Anonymously
  • Q2. Do you have any relevant experience?
  • Ans. 

    Yes, I have over 5 years of experience in customer service roles.

    • Worked as a customer service representative for XYZ Company for 3 years

    • Managed a team of customer service agents at ABC Company for 2 years

    • Received multiple awards for excellent customer service skills

  • Answered by AI
  • Q3. Why should.I hire you?what is bpo?
  • Ans. 

    You should hire me because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service. BPO stands for Business Process Outsourcing.

    • Strong communication skills - able to effectively communicate with customers and colleagues

    • Problem-solving abilities - can quickly and efficiently resolve customer issues

    • Dedication to providing excellent customer service - committed ...

  • Answered by AI
  • Q4. Tell me about your yesterday routine?
  • Ans. 

    My yesterday routine involved starting the day with exercise, followed by work, and ending with dinner with family.

    • Started the day with a morning workout

    • Worked on customer service tasks throughout the day

    • Had dinner with family in the evening

  • Answered by AI
  • Q5. Why do you want to join this organisation?
  • Ans. 

    I am impressed by the company's commitment to customer satisfaction and innovation.

    • I admire the company's reputation for excellent customer service.

    • I am excited about the opportunity to contribute to a team that values innovation.

    • I believe in the company's mission and values, and want to be a part of their success.

  • Answered by AI

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

HR Executive Interview Questions & Answers

user image Aishwarya Gupta

posted on 28 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What are the roles and responsibilities of human resource.
  • Q2. Which quality do you admire most about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be candid and be confident communication is the key and presence of mind.

HR Executive Interview Questions asked at other Companies

Q1. What do you know about Labor Law
View answer (6)

NIFTEL COMMUNICATIONS interview questions for popular designations

 Financial Advisor

 (5)

 Customer Service Executive

 (3)

 Customer Support Associate

 (2)

 Lead Generation Executive

 (1)

 Agent

 (1)

 HR Executive

 (1)

 Team Lead Operations

 (1)

 Customer Agent

 (1)

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The interviewer approved
Round 2 - One-on-one 

(1 Question)

  • Q1. The founder was confused if they want a freelancer or full timer
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What is your name
  • Ans. 

    My name is John Smith.

    • My first name is John

    • My last name is Smith

  • Answered by AI
  • Q2. Say something about your native place
  • Ans. 

    My native place is a small town nestled in the foothills of the Himalayas, known for its lush greenery and serene environment.

    • Located in the foothills of the Himalayas

    • Known for its lush greenery

    • Serene environment

    • Rich cultural heritage

    • Famous for local cuisine like momos and thukpa

  • Answered by AI
  • Q3. What's your qualification
  • Ans. 

    I am a Certified Financial Planner (CFP) with a Bachelor's degree in Finance and 5 years of experience in the industry.

    • Certified Financial Planner (CFP) qualification

    • Bachelor's degree in Finance

    • 5 years of experience in the industry

  • Answered by AI
  • Q4. Where you have studied
  • Ans. 

    I studied at XYZ University, where I earned a degree in Finance.

    • Studied at XYZ University

    • Earned a degree in Finance

    • Took courses in financial planning and investment strategies

  • Answered by AI

Financial Advisor Interview Questions asked at other Companies

Q1. If I give you one lakh rupees, where will you invest it? And how?
View answer (1)

Customer Service Executive Interview Questions & Answers

user image Sakshi Vishwakarma

posted on 12 Sep 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and escalations

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service performance

  • Answered by AI
  • Q2. Speak on a topic given
  • Ans. 

    The importance of effective communication in customer service

    • Clear and concise communication builds trust with customers

    • Active listening is crucial to understanding customer needs

    • Empathy and patience are key in resolving customer issues

    • Providing timely and accurate information enhances customer satisfaction

  • Answered by AI

Interview Preparation Tips

Topics to prepare for NIFTEL COMMUNICATIONS Customer Service Executive interview:
  • English communication

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self Introduction and Employment History

Team Lead Operations Interview Questions asked at other Companies

Q1. What was thr volume of shipment handled per day in previous designation ?
View answer (19)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of customers in order to provide the best support possible.

    • I am a team player and enjoy collaborating with colleagues to ensure a positive customer experience.

  • Answered by AI
  • Q2. Why should we hire you?

Customer Support Associate Interview Questions asked at other Companies

Q1. How can you tackle your customer in real time scenario?
View answer (33)
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. We are so much rely on internet what your opinion? You have to speak atleast a minute on the topic that is provided by them
  • Q3. Then you have to write on question given by them atleast 150 words
Round 2 - Coding Test 

Normal typing test you have get 95+% accuracy and 25 wpm

Round 3 - A.I  

(1 Question)

  • Q1. Four test has been assigned to you reading, writing,listening, typing you have to clear all the rounds

Interview Preparation Tips

Interview preparation tips for other job seekers - A.I is kind of difficult round you have to be good at listening, writing, reading and typing because these are the rounds ypu have to clear and get 65+ marks in A.I Test to be selected.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)
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NIFTEL COMMUNICATIONS Interview FAQs

How many rounds are there in NIFTEL COMMUNICATIONS interview?
NIFTEL COMMUNICATIONS interview process usually has 1-2 rounds. The most common rounds in the NIFTEL COMMUNICATIONS interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for NIFTEL COMMUNICATIONS interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at NIFTEL COMMUNICATIONS. The most common topics and skills that interviewers at NIFTEL COMMUNICATIONS expect are AWS, Java, OOPS, Postgresql and Python.
What are the top questions asked in NIFTEL COMMUNICATIONS interview?

Some of the top questions asked at the NIFTEL COMMUNICATIONS interview -

  1. What you understand by the customer servi...read more
  2. what is customer support executive rol...read more
  3. Write on this topic ‹topic_name›on the given page. (Blank A4 page given by ...read more
How long is the NIFTEL COMMUNICATIONS interview process?

The duration of NIFTEL COMMUNICATIONS interview process can vary, but typically it takes about less than 2 weeks to complete.

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NIFTEL COMMUNICATIONS Interview Process

based on 31 interviews

Interview experience

3.8
  
Good
View more

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NIFTEL COMMUNICATIONS Reviews and Ratings

based on 166 reviews

3.4/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.0

Salary

3.2

Job security

3.2

Company culture

3.0

Promotions

3.1

Work satisfaction

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