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NIFTEL COMMUNICATIONS
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NIFTEL COMMUNICATIONS Interview Questions, Process, and Tips
Top NIFTEL COMMUNICATIONS Interview Questions and Answers
- Q1. What you understand by the customer service.asked in Customer Service Executive interview
- Q2. Write on this topic ‹topic_name›on the given page. (Blank A4 page given by HR)asked in Agent interview
- Q3. what is customer support executive role ?asked in Customer Support Associate interview
NIFTEL COMMUNICATIONS Interview Experiences
22 interviews found
priyanshu gupta
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Introduce yourself.
- Q2. What you understand about sympathy and empathy?
- Q3. What you understand by the customer service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes maintaining a positive and helpful attitude towards customers.
Effective communication skills are essential in customer service.
Examples: answering phone calls, responding to emails, resolving complaints
- Q4. What you understand by the bpo.
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.
BPO provid...
(2 Questions)
- Q1. English related questions
- Q2. Ai will check your speaking and writing skills
Interview Preparation Tips
Do not just think about getting the job, join only when you feel comfortable about the work and company.
Customer Service Executive Interview Questions asked at other Companies
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. What is customer support executive role ?
- Ans.
Customer support executives are responsible for providing assistance and resolving customer inquiries and issues.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely manner
Providing product information and troubleshooting assistance
Maintaining customer records and documentation
Escalating complex issues to higher levels of support
Ensuring customer satisfaction an...
- Q3. Why I am intrested in this job role
(1 Question)
- Q1. Questions related to job role involves ai process in qualifying the candidates .
Customer Support Associate Interview Questions asked at other Companies
Selected
I was interviewed in Jan 2025.
(5 Questions)
- Q1. Can you tell me about yourself?
- Ans.
My name is saman Fatima Iive in Lucknow I have completed my graduation from Lucknow University.i have a five members in my family my father is a buisness man and my mother is a housewife my hobbies are singing and cooking
- Q2. Do you have any relevant experience?
- Ans.
Yes, I have over 5 years of experience in customer service roles.
Worked as a customer service representative for XYZ Company for 3 years
Managed a team of customer service agents at ABC Company for 2 years
Received multiple awards for excellent customer service skills
- Q3. Why should.I hire you?what is bpo?
- Ans.
You should hire me because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service. BPO stands for Business Process Outsourcing.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - committed ...
- Q4. Tell me about your yesterday routine?
- Ans.
My yesterday routine involved starting the day with exercise, followed by work, and ending with dinner with family.
Started the day with a morning workout
Worked on customer service tasks throughout the day
Had dinner with family in the evening
- Q5. Why do you want to join this organisation?
- Ans.
I am impressed by the company's commitment to customer satisfaction and innovation.
I admire the company's reputation for excellent customer service.
I am excited about the opportunity to contribute to a team that values innovation.
I believe in the company's mission and values, and want to be a part of their success.
Customer Service Executive Interview Questions asked at other Companies
Aishwarya Gupta
Selected
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. What are the roles and responsibilities of human resource.
- Q2. Which quality do you admire most about yourself
Interview Preparation Tips
HR Executive Interview Questions asked at other Companies
NIFTEL COMMUNICATIONS interview questions for popular designations
Manali Singh
(1 Question)
- Q1. The interviewer approved
(1 Question)
- Q1. The founder was confused if they want a freelancer or full timer
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.
(4 Questions)
- Q1. What is your name
- Ans.
My name is John Smith.
My first name is John
My last name is Smith
- Q2. Say something about your native place
- Ans.
My native place is a small town nestled in the foothills of the Himalayas, known for its lush greenery and serene environment.
Located in the foothills of the Himalayas
Known for its lush greenery
Serene environment
Rich cultural heritage
Famous for local cuisine like momos and thukpa
- Q3. What's your qualification
- Ans.
I am a Certified Financial Planner (CFP) with a Bachelor's degree in Finance and 5 years of experience in the industry.
Certified Financial Planner (CFP) qualification
Bachelor's degree in Finance
5 years of experience in the industry
- Q4. Where you have studied
- Ans.
I studied at XYZ University, where I earned a degree in Finance.
Studied at XYZ University
Earned a degree in Finance
Took courses in financial planning and investment strategies
Financial Advisor Interview Questions asked at other Companies
Sakshi Vishwakarma
I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and escalations
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service performance
- Q2. Speak on a topic given
- Ans.
The importance of effective communication in customer service
Clear and concise communication builds trust with customers
Active listening is crucial to understanding customer needs
Empathy and patience are key in resolving customer issues
Providing timely and accurate information enhances customer satisfaction
Interview Preparation Tips
- English communication
Customer Service Executive Interview Questions asked at other Companies
Jyoti Gautam
(1 Question)
- Q1. Self Introduction and Employment History
Team Lead Operations Interview Questions asked at other Companies
Shiva Saini
Selected
I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me something about yourself?
- Ans.
I am a dedicated and empathetic individual with a passion for helping others.
I have a background in customer service, where I have honed my communication and problem-solving skills.
I am a good listener and strive to understand the needs of customers in order to provide the best support possible.
I am a team player and enjoy collaborating with colleagues to ensure a positive customer experience.
- Q2. Why should we hire you?
Customer Support Associate Interview Questions asked at other Companies
I applied via Approached by Company and was interviewed in Jan 2024. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce yourself
- Q2. We are so much rely on internet what your opinion? You have to speak atleast a minute on the topic that is provided by them
- Q3. Then you have to write on question given by them atleast 150 words
Normal typing test you have get 95+% accuracy and 25 wpm
(1 Question)
- Q1. Four test has been assigned to you reading, writing,listening, typing you have to clear all the rounds
Interview Preparation Tips
Chat and Email Support Executive Interview Questions asked at other Companies
Top trending discussions
NIFTEL COMMUNICATIONS Interview FAQs
The duration of NIFTEL COMMUNICATIONS interview process can vary, but typically it takes about less than 2 weeks to complete.
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NIFTEL COMMUNICATIONS Interviews By Designations
- NIFTEL COMMUNICATIONS Financial Advisor Interview Questions
- NIFTEL COMMUNICATIONS Customer Service Executive Interview Questions
- NIFTEL COMMUNICATIONS Customer Support Associate Interview Questions
- NIFTEL COMMUNICATIONS Lead Generation Executive Interview Questions
- NIFTEL COMMUNICATIONS Agent Interview Questions
- NIFTEL COMMUNICATIONS HR Executive Interview Questions
- NIFTEL COMMUNICATIONS Team Lead Operations Interview Questions
- NIFTEL COMMUNICATIONS Customer Agent Interview Questions
- Show more
Interview Questions for Popular Designations
NIFTEL COMMUNICATIONS Interview Process
based on 31 interviews
Interview experience
Interview Questions from Similar Companies
NIFTEL COMMUNICATIONS Reviews and Ratings
based on 166 reviews
Rating in categories
|
Financial Advisor
89
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
33
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
17
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Care Executive
17
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
15
salaries
| ₹0 L/yr - ₹0 L/yr |
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