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NIFTEL COMMUNICATIONS
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I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Customer service is the assistance and support provided to customers before, during, and after their purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes maintaining a positive and helpful attitude towards customers.
Effective communication skills are essential in customer service.
Examples: answering phone calls, responding to emails, resolving complaints
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.
BPO provid...
I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.
Customer support executives are responsible for providing assistance and resolving customer inquiries and issues.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely manner
Providing product information and troubleshooting assistance
Maintaining customer records and documentation
Escalating complex issues to higher levels of support
Ensuring customer satisfaction an...
I was interviewed in Jan 2025.
My name is saman Fatima Iive in Lucknow I have completed my graduation from Lucknow University.i have a five members in my family my father is a buisness man and my mother is a housewife my hobbies are singing and cooking
Yes, I have over 5 years of experience in customer service roles.
Worked as a customer service representative for XYZ Company for 3 years
Managed a team of customer service agents at ABC Company for 2 years
Received multiple awards for excellent customer service skills
You should hire me because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service. BPO stands for Business Process Outsourcing.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - committed ...
My yesterday routine involved starting the day with exercise, followed by work, and ending with dinner with family.
Started the day with a morning workout
Worked on customer service tasks throughout the day
Had dinner with family in the evening
I am impressed by the company's commitment to customer satisfaction and innovation.
I admire the company's reputation for excellent customer service.
I am excited about the opportunity to contribute to a team that values innovation.
I believe in the company's mission and values, and want to be a part of their success.
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
NIFTEL COMMUNICATIONS interview questions for popular designations
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.
My name is John Smith.
My first name is John
My last name is Smith
My native place is a small town nestled in the foothills of the Himalayas, known for its lush greenery and serene environment.
Located in the foothills of the Himalayas
Known for its lush greenery
Serene environment
Rich cultural heritage
Famous for local cuisine like momos and thukpa
I am a Certified Financial Planner (CFP) with a Bachelor's degree in Finance and 5 years of experience in the industry.
Certified Financial Planner (CFP) qualification
Bachelor's degree in Finance
5 years of experience in the industry
I studied at XYZ University, where I earned a degree in Finance.
Studied at XYZ University
Earned a degree in Finance
Took courses in financial planning and investment strategies
I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and escalations
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service performance
The importance of effective communication in customer service
Clear and concise communication builds trust with customers
Active listening is crucial to understanding customer needs
Empathy and patience are key in resolving customer issues
Providing timely and accurate information enhances customer satisfaction
I applied via Approached by Company and was interviewed in May 2024. There was 1 interview round.
I am a dedicated and empathetic individual with a passion for helping others.
I have a background in customer service, where I have honed my communication and problem-solving skills.
I am a good listener and strive to understand the needs of customers in order to provide the best support possible.
I am a team player and enjoy collaborating with colleagues to ensure a positive customer experience.
I applied via Approached by Company and was interviewed in Jan 2024. There were 3 interview rounds.
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The duration of NIFTEL COMMUNICATIONS interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 31 interviews
Interview experience
based on 166 reviews
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Financial Advisor
89
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Customer Support Executive
33
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Customer Service Executive
17
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Customer Care Executive
17
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Associate
15
salaries
| ₹0 L/yr - ₹0 L/yr |
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