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NIFTEL COMMUNICATIONS Customer Service Executive Interview Questions and Answers
NIFTEL COMMUNICATIONS Customer Service Executive Interview Experiences
2 interviews found
priyanshu gupta
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
(4 Questions)
- Q1. Introduce yourself.
- Q2. What you understand about sympathy and empathy?
- Q3. What you understand by the customer service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes maintaining a positive and helpful attitude towards customers.
Effective communication skills are essential in customer service.
Examples: answering phone calls, responding to emails, resolving complaints
- Q4. What you understand by the bpo.
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.
BPO provid...
(2 Questions)
- Q1. English related questions
- Q2. Ai will check your speaking and writing skills
Interview Preparation Tips
Do not just think about getting the job, join only when you feel comfortable about the work and company.
Sakshi Vishwakarma
I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and escalations
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service performance
- Q2. Speak on a topic given
- Ans.
The importance of effective communication in customer service
Clear and concise communication builds trust with customers
Active listening is crucial to understanding customer needs
Empathy and patience are key in resolving customer issues
Providing timely and accurate information enhances customer satisfaction
Interview Preparation Tips
- English communication
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Invensis Technologies
Anonymous
posted on 10 Oct 2024
(2 Questions)
- Q1. About u r self
- Q2. Why iam hire u
- Ans.
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
I have X years of experience in customer service roles
I have a strong ability to communicate effectively with customers and resolve issues efficiently
I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
(2 Questions)
- Q1. What is your name and about your self
- Q2. Previous day routine
- Ans.
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
Started the day by checking emails and voicemails for any customer inquiries
Responded to customer inquiries via phone, email, or chat
Resolved customer issues and complaints in a timely and professional manner
Provided product information and assistance to customers
Maintained accurate records of customer intera
Ascent test for English
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
FiveS Digital
Anonymous
posted on 7 Oct 2024
Selected
I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.
Ai based test for language
(1 Question)
- Q1. Basic questions
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Navigant Technologies
Tanya Singh
posted on 2 Feb 2022
I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.
(4 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
- Digital Marketing
Customer Service Executive Interview Questions & Answers
Adroit Synergies
Anonymous
posted on 26 Apr 2021
I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. About yourself.
- Q2. Last Experience
- Q3. Education qualifications
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Konexions Back Office Services
Anonymous
posted on 28 Oct 2023
I was interviewed in Sep 2023.
Group discussion is a many people talk to work growp think
(4 Questions)
- Q1. Name place and study qualification
- Ans.
I studied at XYZ University and have a Bachelor's degree in Business Administration.
Studied at XYZ University
Bachelor's degree in Business Administration
- Q2. What is customer service executive
- Ans.
A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.
Responsible for addressing customer inquiries and concerns
Providing information about products or services
Resolving customer complaints and issues
Maintaining customer satisfaction and loyalty
May involve handling customer feedback and suggestions
Requires strong communication and probl
- Q3. Why should hire you
- Q4. Communication skills best
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(4 Questions)
- Q1. Talk about experience
- Q2. What are your hobbies
- Q3. Education background
- Q4. Language skills
Interview Preparation Tips
Customer Service Manager Interview Questions & Answers
FBSPL- Fusion Business Solution P Limited
Anonymous
posted on 19 Oct 2023
Selected
I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.
(5 Questions)
- Q1. Technical are this very important that is solutions for problem
- Q2. How do this important technical
- Q3. Technical is important in life
- Q4. That solves in my problem in technical condition
- Q5. Thank you so much
Group discussion is very easy communication for her employee to no mistake anh employees for make sure is best topic is group discussion
(1 Question)
- Q1. HR is proper manage to employees and any condition for make a disciplined to her employee to for good behaviour her employee to make sure HR is appointed to handle this down condition for employees
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NIFTEL COMMUNICATIONS Customer Service Executive Interview Process
based on 2 interviews
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NIFTEL COMMUNICATIONS Customer Service Executive Reviews and Ratings
based on 5 reviews
Rating in categories
|
Financial Advisor
86
salaries
|  ₹1.2 L/yr - ₹3.5 L/yr |
|
Customer Support Executive
29
salaries
| ₹1 L/yr - ₹4.5 L/yr |
|
Customer Care Executive
17
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
16
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Customer Service Associate
14
salaries
| ₹1.5 L/yr - ₹2.5 L/yr |
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