FBSPL- Fusion Business Solution P Limited Customer Service Manager Interview Questions and Answers

Q1. Basic information on previous experiences
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Q1. Operation Process Matrix questions
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Q1. Knowledge on dialler and people management skills
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Q1. Experience and about bpo Terminology
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Q1. Work experience which the candidate have
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Q2. Suitable operation interview timings
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Q1. What was job role in the last company
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Q2. Situation based questions
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Q1. Situation based questions by client
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Q2. Customer experience improvement plan
Ans. 
To improve customer experience, we will focus on personalization, communication, and convenience.
• Implement a loyalty program to reward frequent customers

• Train staff to actively listen to customer feedback and address concerns

• Offer multiple channels for communication, such as phone, email, and social media

• Provide convenient options like online ordering and curbside pickup

• Regularly gather and analyze customer data to ide
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Q1. About yourself, all joining and release letter compulsory
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Q2. Tell about yourself
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General process as per the rules

Excel, word. Very basic tests.

Q1. Why did you leave your last job?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Relocation to a new area

• Company downsizing or restructuring
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Q2. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a successful Assistant Manager leading a team towards achieving company goals.
• Continuing to develop my leadership skills through ongoing training and mentorship

• Taking on more responsibilities and projects to further contribute to the company's success

• Building strong relationships with colleagues and stakeholders to drive collaboration and innovation
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Q1. How many experience have you
Ans. 
I have 5 years of experience in retail management.
• 5 years of experience in retail management

• Managed a team of 10 employees

• Implemented successful sales strategies

• Handled customer complaints and inquiries
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Q2. What is KPI AND KRA
Ans. 
KPI stands for Key Performance Indicator and KRA stands for Key Result Area. They are used to measure and evaluate the success of an individual or organization.
• KPIs are specific metrics used to track the performance of an individual, team, or organization in achieving key objectives.

• KRAs are the main areas of responsibility for an individual or team, outlining the key results that need to be achieved.

• KPIs are often qua...read more
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Q1. What is your Salary expectation
Ans. 
My salary expectation is in line with industry standards and reflective of my experience and qualifications.
• Research industry standards for Assistant Manager salaries

• Consider my experience and qualifications when determining salary expectation

• Be prepared to negotiate based on the job responsibilities and benefits package offered
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Q1. About past experiences
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Q1. Operation round with Operation manager
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Q1. Association vice president round
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Q1. Questions related to Job profile.Value added in previous Job.
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