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FBSPL- Fusion Business Solution P Limited Customer Care Executive Interview Questions and Answers

Updated 21 Dec 2022

FBSPL- Fusion Business Solution P Limited Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 21 Dec 2022

I applied via Walk-in and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about your previous experience
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Details about your previous experience
    • Add your answer
  • Q2. Technical questions about the work to be done
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to clear interview as because walk in interview is there

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Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 26 Nov 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What difference between inbound and outbound
  • Ans. 

    Inbound refers to receiving calls, while outbound refers to making calls.

    • Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

    • Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

    • Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

    • Examples: Inbound ...

    • Answered by AI
    Add your answer
  • Q3. Tell about own hobbies
    • Add your answer
  • Q4. How can handle customer
  • Ans. 

    Handle customers with empathy, active listening, problem-solving skills, and professionalism.

    • Practice active listening to understand customer concerns

    • Show empathy and understanding towards customer's situation

    • Use problem-solving skills to address customer issues effectively

    • Maintain professionalism and remain calm, even in challenging situations

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are freesher so u can go here but salary ki low 10k monthly

Customer Care Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 30 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Mock call explanation
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain previous job role
  • Ans. 

    Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.

    • Managed high volume of incoming calls and emails

    • Assisted customers with troubleshooting and problem-solving

    • Processed orders and returns efficiently

    • Maintained positive relationships with customers to ensure satisfaction

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Altruist Technologies user image Mithunkumar Rathod..

posted on 23 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Can u speak about few minutes about aney Bangalore city
    • Add your answer
  • Q3. How much salery u have excepeted
    • Add your answer
  • Q4. What is your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve skills

Customer Care Executive Interview Questions & Answers

Konexions Back Office Services user image Anonymous

posted on 28 Oct 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Group discussion is a many people talk to work growp think

Round 3 - One-on-one 

(4 Questions)

  • Q1. Name place and study qualification
  • Ans. 

    I studied at XYZ University and have a Bachelor's degree in Business Administration.

    • Studied at XYZ University

    • Bachelor's degree in Business Administration

    • Answered by AI
    Add your answer
  • Q2. What is customer service executive
  • Ans. 

    A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.

    • Responsible for addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction and loyalty

    • May involve handling customer feedback and suggestions

    • Requires strong communication and probl

    • Answered by AI
    Add your answer
  • Q3. Why should hire you
    • Add your answer
  • Q4. Communication skills best
    • Add your answer

Customer Care Executive Interview Questions & Answers

FiveS Digital user image Anonymous

posted on 22 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction of your self
    • Add your answer
  • Q2. Case based question
    • Add your answer
  • Q3. About the hobby
    • Add your answer
Round 3 - Versent 

(1 Question)

  • Q1. Communication skills and English
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and composed the interview is easy nut to crack just need good communication skills

Customer Care Executive Interview Questions & Answers

Invensis Technologies user image Anonymous

posted on 13 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job experience, About native and Goals
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 5 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Get the best opportunity to improve communication skills and many more things.

Customer Care Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 19 Dec 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self
    • Add your answer

Interview Preparation Tips

Topics to prepare for ICCS Customer Care Executive interview:
  • Interview questions preparation
  • Research the company
  • Consider your eligibility for th
  • Interview dress
  • Tell us about yourself
  • Make a list of questions
Interview preparation tips for other job seekers - Don't be nervous during giving interview. Be confident and answer them whatever questions they ask from you through during the interview.

Customer Care Executive Interview Questions & Answers

Altruist Technologies user image Anonymous

posted on 24 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How about your college days
    • Add your answer
  • Q2. How about your Techniacal
    • Add your answer

Customer Care Executive Interview Questions & Answers

FiveS Digital user image Anonymous

posted on 26 Aug 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About self, educational qualifications, prior work experience.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. It is a client round for whichever process the hiring is for.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient, bold and confident. Always wear a smile on the face.
More about working at FBSPL- Fusion Business Solution P Limited

FBSPL- Fusion Business Solution P Limited Interview FAQs

How many rounds are there in FBSPL- Fusion Business Solution P Limited Customer Care Executive interview?
FBSPL- Fusion Business Solution P Limited interview process usually has 3 rounds. The most common rounds in the FBSPL- Fusion Business Solution P Limited interview process are Resume Shortlist, One-on-one Round and HR.

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FBSPL- Fusion Business Solution P Limited Customer Care Executive Salary
based on 4 salaries
₹1.6 L/yr - ₹2.5 L/yr
21% less than the average Customer Care Executive Salary in India
View more details

FBSPL- Fusion Business Solution P Limited Customer Care Executive Reviews and Ratings

based on 2 reviews

2.4/5

Rating in categories

2.4

Skill development

1.8

Work-life balance

1.0

Salary

1.0

Job security

1.8

Company culture

1.0

Promotions

1.8

Work satisfaction

Explore 2 Reviews and Ratings
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