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FBSPL- Fusion Business Solution P Limited Customer Care Executive Interview Questions and Answers

Updated 21 Dec 2022

FBSPL- Fusion Business Solution P Limited Customer Care Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about your previous experience
Round 3 - HR 

(2 Questions)

  • Q1. Details about your previous experience
  • Q2. Technical questions about the work to be done

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to clear interview as because walk in interview is there

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

There ll b a 1hr test where you need to attend reasoning, paragraph, grammar etc

Round 2 - Group Discussion 

They gave one topic which we need to discuss about n as i was selected on campus selection so 8-10 candidates were there in that gd

Round 3 - One-on-one 

(1 Question)

  • Q1. Are you comfortable with night shift?
  • Ans. Yes, any shift tym ll be okay for me.
  • Answered Anonymously
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion with candidate

Interview Preparation Tips

Interview preparation tips for other job seekers - Good luck n be confident .. Do not hesitate to ask if you have any sort of question in your mind

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

  • Answered by AI
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

  • Answered by AI
  • Q3. (3) what is the advantages and disadvantages of online shopping?
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

  • Answered by AI
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

  • Answered by AI
  • Q6. (6) Tell us about yourself?
  • Q7. (7) what is your strength and weekends?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself..??
  • Q2. How you spent your last birthday or Sunday..??
  • Q3. Given one topic like if you tell your favorite place so they ask regarding this and one topic is child education

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was very easy not difficult too much. The interviewer wanted to test my knowledge and communication skills

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's

FBSPL- Fusion Business Solution P Limited Interview FAQs

How many rounds are there in FBSPL- Fusion Business Solution P Limited Customer Care Executive interview?
FBSPL- Fusion Business Solution P Limited interview process usually has 3 rounds. The most common rounds in the FBSPL- Fusion Business Solution P Limited interview process are Resume Shortlist, One-on-one Round and HR.

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22% less than the average Customer Care Executive Salary in India
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FBSPL- Fusion Business Solution P Limited Customer Care Executive Reviews and Ratings

based on 2 reviews

2.4/5

Rating in categories

2.4

Skill development

1.8

Work-life balance

1.0

Salary

1.0

Job security

1.8

Company culture

1.0

Promotions

1.8

Work satisfaction

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