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Matrimony.com Senior Service Executive Interview Questions and Answers
Matrimony.com Senior Service Executive Interview Experiences
1 interview found
Selected
I applied via Job hai and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Can you provide information about your previous company?
- Q2. Can you describe your past job role?
- Ans.
I was responsible for managing a team of service representatives and ensuring high levels of customer satisfaction.
Managed a team of service representatives
Ensured high levels of customer satisfaction
Handled customer escalations and resolved issues efficiently
(2 Questions)
- Q1. How would you approach selling this pen?
- Ans.
I would highlight the unique features and benefits of the pen, demonstrate its quality and functionality, and create a sense of urgency to purchase.
Highlight the pen's sleek design and durable materials
Demonstrate the smooth writing experience and long-lasting ink
Create a sense of urgency by emphasizing limited availability or special promotion
- Q2. What is your educational background?
- Ans.
I have a Bachelor's degree in Business Administration and a Master's degree in Service Management.
Bachelor's degree in Business Administration
Master's degree in Service Management
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Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 6 Aug 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Why Customer Service?
- Ans.
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
(2 Questions)
- Q1. Tell me About Policybazaar
- Ans.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
- Q2. How to deal with angry customers?
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Reading how feel like followers
- Q2. Eating how we are working system
What do you expectation your salary
(2 Questions)
- Q1. How feel like of this interview
- Q2. What is your expectation
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Indiamart Intermesh
MUHEEN GAZI
posted on 16 May 2024
Selected
I applied via Campus Placement and was interviewed in Nov 2023. There were 2 interview rounds.
Topic was EV in India
(1 Question)
- Q1. Hobbies Tell me about yourself
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Jun 2022. There was 1 interview round.
(8 Questions)
- Q1. Tell me about yourself self
- Ans.
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
Over 5 years of experience in customer service roles
Proficient in handling customer inquiries, complaints, and providing solutions
Excellent communication and interpersonal skills
Ability to remain calm and patient in challenging situations
Proven track record of achieving customer...
- Q2. Why you want do this job?
- Ans.
I enjoy helping people and providing excellent customer service.
I have a passion for assisting others and ensuring their satisfaction.
I have strong communication and problem-solving skills.
I thrive in a fast-paced and dynamic environment.
I have previous experience in customer service roles.
I believe in the importance of building positive relationships with customers.
I am motivated by the opportunity to make a differenc
- Q3. Can u give full time ?
- Ans.
Yes, I can work full time.
I am available to work full time and commit to the required hours.
I have no other commitments that would prevent me from working full time.
I understand the importance of being fully dedicated to providing excellent customer service.
I am willing to adjust my schedule if needed to meet the demands of the job.
- Q4. What is customer relationship management?
- Ans.
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
CRM is a system or approach used by businesses to manage and analyze customer interactions and data.
It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.
CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.
It ...
- Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer
- Q6. How u deal to the customer if he get non veg food instead of veg food ?
- Ans. Firstly,l apologies to the customer and assure him that I will act immediately to address his complaint and also provide same meal with extra discount and free complementary drink as a compensation
- Q7. How you deal to the customer if he complain that delivery boy threaten him ?
- Ans.
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
Listen attentively to the customer's complaint
Apologize sincerely for the inconvenience caused
Assure the customer that their complaint will be taken seriously
Ask for specific details about the incident
Document the complaint and escalate it to the appropriate department
Follow up with the customer to provide updates
- Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato representative l apologies to the customer on...
Interview Preparation Tips
- Functional Testing
- Executive function skills
- Behaviour and drives
- Leadership capabilities
I applied via Naukri.com and was interviewed in Jul 2021. There were 8 interview rounds.
Interview Questionnaire
7 Questions
- Q1. What is your greatest weekness?
- Q2. What motivates to you?
- Q3. How you handle stress and pressure?
- Q4. Describe your work style?
- Q5. What are your passions..
- Q6. If u selected in this what you will do..
- Q7. If you don't get this job what u can do..
Interview Preparation Tips
Think of questions u ask
Dress to impress..
Bring interview materials..
Prepare for common interview questions
Customer Service Representative Interview Questions & Answers
JustDial
Anonymous
posted on 28 Mar 2022
Easy
Easy
(4 Questions)
- Q1. Why should we hire you?
- Q2. Where do you see yourself in 5 years?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Info Edge
Ketan Kalyandas Gandhi
posted on 13 Jan 2022
Interview Questionnaire
1 Question
- Q1. Is there provision for share knowledge about productivity?
- Ans.
Yes, there is provision for sharing knowledge about productivity.
Yes, our company encourages employees to share their knowledge and best practices for improving productivity.
We have regular team meetings and training sessions where employees can discuss and exchange ideas on productivity.
We also have an internal knowledge-sharing platform where employees can post articles, tips, and resources related to productivity.
Ad...
Interview Preparation Tips
Pranay Shali
Interview Questionnaire
8 Questions
- Q1. Do you know about what role you are opting? Tell me about it
- Ans.
The role I am opting for is a Customer Service Associate.
As a Customer Service Associate, my primary responsibility would be to assist customers with their queries and concerns.
I would be expected to provide prompt and courteous service to customers, and ensure that their issues are resolved in a timely manner.
I would also be responsible for maintaining accurate records of customer interactions and transactions.
In addi...
- Q2. Tell me 10 categories of amazon products
- Q3. Tell me about any of your recent challenges
- Q4. Tell me about any experience where you felt bad shopping experience
- Ans.
I had a bad shopping experience at a clothing store.
The store was disorganized and cluttered, making it difficult to find items.
The staff was unhelpful and seemed disinterested in assisting customers.
The checkout process was slow and inefficient, resulting in a long wait.
The quality of the clothing I purchased was poor, with seams coming undone after just a few wears.
- Q5. How would you react if you were in his position?
- Q6. A scenario was told and asked how would i deal with
- Q7. Tell me why shouldn't i hire you?
- Q8. Any questions?
Interview Preparation Tips
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.
Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.
Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.
Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.
Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.
Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an
Customer Service Associate Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 25 Jun 2024
(2 Questions)
- Q1. Brief introduction
- Q2. About customer service assignment
(1 Question)
- Q1. Email assessment
(1 Question)
- Q1. Brief details about customer services job
Interview Preparation Tips
2. Keep eye contact with HR while giving all details about job.
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Matrimony.com Senior Service Executive Interview Process
based on 1 interview
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Matrimony.com Senior Service Executive Reviews and Ratings
based on 29 reviews
Rating in categories
|
Senior Relationship Manager
283
salaries
|  ₹2.3 L/yr - ₹5.3 L/yr |
|
Relationship Manager
229
salaries
| ₹1.7 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
130
salaries
| ₹1 L/yr - ₹2.8 L/yr |
|
Senior Executive
129
salaries
| ₹1.5 L/yr - ₹5.4 L/yr |
|
Team Lead
110
salaries
| ₹1.9 L/yr - ₹8 L/yr |
Info Edge
JustDial
Naukri
99acres
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