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PolicyBazaar Customer Service Executive Interview Questions and Answers
PolicyBazaar Customer Service Executive Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Why Customer Service?
- Ans.
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
(2 Questions)
- Q1. Tell me About Policybazaar
- Ans.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
- Q2. How to deal with angry customers?
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
Interview Preparation Tips
(2 Questions)
- Q1. Personal introduction
- Q2. Education qualifications
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.
In aptitude test there was 10 questions and each questions get 5 marks.
(1 Question)
- Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
(1 Question)
- Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?
Interview Preparation Tips
Please keep your confidence level.
Top trending discussions
Interview questions from similar companies
I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Introduction about your self? First of all need your concentration and need you pay of attention and way of speaking and behaviour..second one is communication...tell about your past present And future li...
- Q2. How many years you going to work?
- Q3. Salary expectations and which platform ready to work
- Q4. Spot conversation with customer and between you
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How to clear interview online??
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Oct 2019. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What is your biggest strength
- Q2. My biggest strength is that I am capable enough to adapt the ambiance, I can fit myself in an ambiance without many difficultly and hence I become good learner
- Q3. Where do you see yourself after 5 years
- Q4. I see myself in a position where I can make adequate usage of my skills which gives me feel of success as for me success is the satisfactory feeling of minimal wastage of skills with maximum output
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Aptitude, grammar, personal infofmation
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. General questions like introduce myself and what I feel about doing this job
Interview Preparation Tips
I applied via Company Website and was interviewed before Jan 2021. There were 3 interview rounds.
(1 Question)
- Q1. Why should we hire you?
Interview Preparation Tips
- Hindi Typing
Plan ahead
Get resume and cover letter help
Use all job search resources
Customize your resume
Search companies
Apply with confidence
Schedule international interviews
I was interviewed in Jul 2017.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers with patience and empathy
Proficient in using CRM software and resolving customer issues efficiently
Interview Preparation Tips
Experience: After fluently starting the answer; was interrupted by 3rd person calling interviewer, she spoke with him for half an hour making my courage and preparation melt into boredom and awkwardness.
The interview went whole while she was working on other tasks simultaneously
Tips: Dont leave interest at such situations and feel relaxed
Skills: Ability To Analyse, Ability To Convince, Ability To Handle Situations, Ability To Solve All The Questions
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PolicyBazaar Customer Service Executive Interview Process
based on 4 interviews
Interview experience
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PolicyBazaar Customer Service Executive Reviews and Ratings
based on 30 reviews
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614
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