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PolicyBazaar Customer Service Executive Interview Questions and Answers
PolicyBazaar Customer Service Executive Interview Experiences
2 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Why Customer Service?
- Ans.
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
(2 Questions)
- Q1. Tell me About Policybazaar
- Ans.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
- Q2. How to deal with angry customers?
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.
In aptitude test there was 10 questions and each questions get 5 marks.
(1 Question)
- Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
(1 Question)
- Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?
Interview Preparation Tips
Please keep your confidence level.
Customer Service Executive Jobs at PolicyBazaar
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Customer Service Executive Interview Questions & Answers
Amazon
shubhangi sikarwar
posted on 14 Oct 2024
Selected
I applied via Company Website and was interviewed in Sep 2024. There was 1 interview round.
(5 Questions)
- Q1. What your pet name
- Ans.
My pet name is Max, a friendly and loyal golden retriever.
My pet's name is Max
He is a golden retriever
Max is friendly and loyal
- Q2. What your favourite game
- Ans.
My favorite game is chess.
I enjoy the strategic thinking and planning involved in chess.
Playing chess helps improve my problem-solving skills.
I like the competitive aspect of the game.
Chess is a timeless game that can be played both casually and competitively.
- Q3. What is OTP full from
- Ans.
OTP stands for One Time Password.
OTP is a unique code sent to a user's mobile phone or email for verification purposes.
It is commonly used in online transactions, login processes, and account verifications.
OTP is valid only for a single use or for a short period of time to enhance security.
Example: When you log in to your bank account, you may receive an OTP on your phone to confirm your identity.
- Q4. What is your favourite player in India team
- Ans.
My favorite player in the India team is Virat Kohli.
Virat Kohli is known for his exceptional batting skills and leadership qualities.
He has broken numerous records and is considered one of the best batsmen in the world.
Kohli's aggressive playing style and passion for the game make him a fan favorite.
His consistency in all formats of the game sets him apart from other players.
- Q5. What your best friend
- Ans.
My best friend is someone who is always there for me, understands me, and supports me through thick and thin.
My best friend is someone I can trust with anything and everything.
They are always there to listen to me and offer support and advice.
We share common interests and have a lot of fun together.
My best friend is like family to me, and I cherish our friendship deeply.
Interview Preparation Tips
Aamna
(2 Questions)
- Q1. Introduce yourself
- Q2. Your hobbies , Why do you want to work in this company
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 28 Jun 2024
They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before
(2 Questions)
- Q1. Where do you work before ?
- Q2. Why you leave your job?
Selected
I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Reading how feel like followers
- Q2. Eating how we are working system
What do you expectation your salary
(2 Questions)
- Q1. How feel like of this interview
- Q2. What is your expectation
Interview Preparation Tips
(1 Question)
- Q1. Introduction experience profile
Customer Service Executive Interview Questions & Answers
Matrimony.com
Shyamali maji
posted on 8 May 2022
I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Tell about yourself ?
- Q2. You have any experience of inbound
- Ans.
Yes, I have experience of inbound customer service.
I have worked as a customer service representative for a telecom company where I handled inbound calls from customers regarding their billing and service issues.
I am familiar with using CRM software to log customer interactions and resolve their issues efficiently.
I have also received training on active listening and empathy to ensure that customers feel heard and valu...
- Q3. Comfortable with which domestic language
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself?
- Q2. If a street electricity is gone whom will u call?
- Q3. What is animal doctor called as ?
- Q4. Choose any topic of your choice and speak for 5 mins on that .
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. What can I help you
- Q2. Any thing else may I help you
- Q3. Is anything elsei can helpu
Interview Preparation Tips
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PolicyBazaar Customer Service Executive Reviews and Ratings
based on 27 reviews
Rating in categories
New Delhi,
Gurgaon / Gurugram
+10-4 Yrs
₹ 2.5-4 LPA
|
Sales Executive
1.2k
salaries
|  ₹1.8 L/yr - ₹5.5 L/yr |
|
Associate Sales Consultant
1.2k
salaries
| ₹1.5 L/yr - ₹5.5 L/yr |
|
Relationship Manager
863
salaries
| ₹1.6 L/yr - ₹6 L/yr |
|
Team Lead
362
salaries
| ₹3.1 L/yr - ₹12.2 L/yr |
|
Sales Associate
355
salaries
| ₹1.8 L/yr - ₹5 L/yr |
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