Nykaa Customer Service Executive Interview Questions and Answers

Q1. Introduce yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Why Customer Service?
Ans. 
I am passionate about helping others and enjoy problem-solving.
• I enjoy interacting with people and providing assistance.

• I find satisfaction in resolving issues and making customers happy.

• I believe in the importance of building strong relationships with customers.

• I have a natural ability to empathize and understand the needs of others.
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Q1. Tell me About Policybazaar
Ans. 
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
• Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

• Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

• The platform provides a convenient and transparent way for customers to buy insuran...read more
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Q2. How to deal with angry customers?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand their concerns.

• Empathize with their situation and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address their issue.

• Follow up to ensure the problem has been resolved to their satisfaction
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Q1. Introduce yourself
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Q2. Your hobbies , Why do you want to work in this company
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They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before

Q1. Where do you work before ?
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Q2. Why you leave your job?
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Q1. Introduction experience profile
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Q1. Tell about yourself ?
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Q2. You have any experience of inbound
Ans. 
Yes, I have experience of inbound customer service.
• I have worked as a customer service representative for a telecom company where I handled inbound calls from customers regarding their billing and service issues.

• I am familiar with using CRM software to log customer interactions and resolve their issues efficiently.

• I have also received training on active listening and empathy to ensure that customers feel heard and valu...read more
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Q3. Comfortable with which domestic language
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Q1. What can I help you
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Q2. Any thing else may I help you
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Q3. Is anything elsei can helpu
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Q1. Personal introduction
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Q2. Education qualifications
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