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JustDial Customer Service Representative Interview Questions and Answers

Updated 28 Mar 2022

JustDial Customer Service Representative Interview Experiences

1 interview found

Round 1 - Aptitude Test 

Easy

Round 2 - Case Study 

Easy

Round 3 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Q2. Where do you see yourself in 5 years?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - You can crack easily this interview

Interview questions from similar companies

Interview Preparation Tips

Round: Group Discussion
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.

I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.

IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH

I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes

Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .

HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10

Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE

Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING

I was interviewed in Jan 2017.

Interview Questionnaire 

2 Questions

  • Q1. Are you comfortable with night shift?
  • Ans. 

    Yes

    • I am comfortable with night shifts and have prior experience working during those hours.

    • I understand the importance of being available to assist customers at any time, including during the night.

    • I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.

    • I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.

    • I am committed to providing...

  • Answered by AI
  • Q2. Where do you yourself after 5 years?
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.

    • Continuing to excel in customer service skills and knowledge

    • Seeking opportunities for advancement within the company

    • Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects

    • Contributing to the overall success and growth of the company

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.

Duration: 15 minutes

Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.


College Name: Ajay Kumar Garg Engineering College, Ghaziabad

Interview Questionnaire 

2 Questions

  • Q1. What is your expected salary??
  • Q2. My expected salary lies around the experience and current market value .

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Logical, English, typing test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for English advanced level.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview begins with Assessment test. They check your grammar and ability to think.

Round 3 - HR 

(1 Question)

  • Q1. Ask basic questions. Like tell me something about yourself. Your experience and all

Interview Preparation Tips

Interview preparation tips for other job seekers - Applied for Amazon domestic process and got hired.
Interview process was not very difficult i would say. Hiring process begins with the assessment test. First you need to pass the test, they ask some fill in the blanks and then there was a secttion to rewrite the sentence in your own words and all that grammar stuff. Once you are done with the test you will get the of HR after few days.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What do you want to work for our company?
  • Ans. I'm excited about working for this company because of its excellent reputation in the industry. I believe that working for well respect and established organisation will give me access to opportunities and experience that will help me grow my career.
  • Answered by Tannu Chaurasiya
  • Q2. Why do you want this job?
  • Ans. I am applying for this job because I believe it offers the perfect opportunity for me to utilizes my skills and experience to contribute effectively.
  • Answered by Tannu Chaurasiya
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want this?
  • Ans. I am genuinely excited about this job because it aligns perfectly with my career aspirations and personal interest.
  • Answered by Tannu Chaurasiya
  • Q2. What are your greatest strengths?
  • Ans. My greatest strengths is my ability to exel in highly pressurized situation.
  • Answered by Tannu Chaurasiya

Interview Preparation Tips

Interview preparation tips for other job seekers - Always help our coustomer and always keep your customers happy
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Developed and maintained relationships with key clients such as ABC Company

    • Strong negotiation and communication skills

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. Job experience of previous role
  • Ans. 

    I have 5 years of experience as a Sales Executive in the technology industry.

    • Managed a portfolio of key accounts and consistently exceeded sales targets

    • Developed and implemented strategic sales plans to drive revenue growth

    • Built strong relationships with clients and provided exceptional customer service

    • Collaborated with cross-functional teams to ensure successful product launches

    • Utilized CRM software to track sales act

  • Answered by AI
  • Q3. Situations handling
  • Q4. What do you know about sulekha
  • Ans. 

    Sulekha is a digital platform connecting businesses and consumers for local services.

    • Sulekha helps users find local services like home services, education, healthcare, etc.

    • Businesses can list their services on Sulekha to reach potential customers.

    • Users can read reviews, compare prices, and contact service providers through the platform.

  • Answered by AI
  • Q5. Salsry expecting

I applied via Job Portal and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. WHAT SKILLS YOU HAVE

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT AND PRPARE BEFORE GO FOR THE INTERVIEW

Interview Questionnaire 

2 Questions

  • Q1. Gd round - how covid effect your personal life
  • Q2. Share all scenario you go through
  • Ans. 

    As a sales executive, I go through various scenarios such as prospecting, qualifying leads, presenting solutions, negotiating, and closing deals.

    • Prospecting for potential clients through cold calling, networking, and referrals

    • Qualifying leads to determine if they are a good fit for our products/services

    • Presenting solutions to clients and addressing any objections they may have

    • Negotiating terms and pricing to reach a mu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident , fluent , show your personality .

JustDial Interview FAQs

How many rounds are there in JustDial Customer Service Representative interview?
JustDial interview process usually has 3 rounds. The most common rounds in the JustDial interview process are HR, Aptitude Test and Case Study.

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JustDial Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
JustDial Customer Service Representative Salary
based on 7 salaries
₹1.1 L/yr - ₹7.5 L/yr
At par with the average Customer Service Representative Salary in India
View more details

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4.9/5

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4.0

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4.9

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4.9

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4.9

Job security

4.0

Company culture

4.9

Promotions

4.0

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