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Amazon Customer Service Representative Interview Questions and Answers
Amazon Customer Service Representative Interview Experiences
5 interviews found
Selected
I applied via Job Fair and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What do you want to work for our company?
- Ans. I'm excited about working for this company because of its excellent reputation in the industry. I believe that working for well respect and established organisation will give me access to opportunities and experience that will help me grow my career.
- Q2. Why do you want this job?
- Ans. I am applying for this job because I believe it offers the perfect opportunity for me to utilizes my skills and experience to contribute effectively.
(2 Questions)
- Q1. Why do you want this?
- Ans. I am genuinely excited about this job because it aligns perfectly with my career aspirations and personal interest.
- Q2. What are your greatest strengths?
- Ans. My greatest strengths is my ability to exel in highly pressurized situation.
Interview Preparation Tips
Saad khan
Interview begins with Assessment test. They check your grammar and ability to think.
(1 Question)
- Q1. Ask basic questions. Like tell me something about yourself. Your experience and all
Interview Preparation Tips
Interview process was not very difficult i would say. Hiring process begins with the assessment test. First you need to pass the test, they ask some fill in the blanks and then there was a secttion to rewrite the sentence in your own words and all that grammar stuff. Once you are done with the test you will get the of HR after few days.
I applied via Naukri.com
Interview Questionnaire
1 Question
- Q1. Logical, English, typing test.
Interview Preparation Tips
What people are saying about Amazon
Interview Preparation Tips
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.
I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.
IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH
I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes
Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .
HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10
Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE
Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING
Amazon interview questions for designations
I was interviewed in Jan 2017.
Interview Questionnaire
2 Questions
- Q1. Are you comfortable with night shift?
- Ans.
Yes
I am comfortable with night shifts and have prior experience working during those hours.
I understand the importance of being available to assist customers at any time, including during the night.
I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.
I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.
I am committed to providing...
- Q2. Where do you yourself after 5 years?
Interview Preparation Tips
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.
Duration: 15 minutes
Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.
College Name: Ajay Kumar Garg Engineering College, Ghaziabad
Interview questions from similar companies
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 1 May 2024
Selected
I applied via Referral
Just asked to talk about Global Warming
It's just to check our English knowledge.
(1 Question)
- Q1. It's so smooth, not asked many questions.
(1 Question)
- Q1. Past work experience
(1 Question)
- Q1. Salary expectations and negotiations
Sales structure for a business case
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 2 Mar 2023
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 4 interview rounds.
Is online shopping good or bad?
(1 Question)
- Q1. English language test, typing speed test and email drafting rest
(1 Question)
- Q1. Introducing ourselves and common questions related to the details which we provided in our resume
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 4 Sep 2021
I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. 1. Explain your self
- Ans.
I am a dedicated and empathetic customer service representative with excellent communication skills.
I have a strong background in customer service, having worked in the industry for 5 years.
I am skilled in handling customer inquiries, complaints, and providing solutions.
I am a good listener and can effectively communicate with customers to understand their needs and concerns.
I am patient and remain calm in challenging ...
- Q2. Be confident
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 21 Jun 2022
I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.
Focus on the topic, be energetic and speak out your point without interfering others' points.
(1 Question)
- Q1. Tell me about yourself?
- Ans.
I am a dedicated and experienced Customer Service Representative with a passion for helping others.
I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.
I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.
I am adept at using various customer service software and tools, ensuring efficient and accurate a...
(1 Question)
- Q1. This is with the Human Resource Person and it is about night shift and other stuffs.
Interview Preparation Tips
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Amazon Customer Service Representative Interview Process
based on 3 interviews
Interview experience
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Amazon Customer Service Representative Reviews and Ratings
based on 40 reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹0.6 L/yr - ₹6.8 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.9 L/yr |
|
Senior Associate
2.5k
salaries
| ₹2 L/yr - ₹10.1 L/yr |
|
Program Manager
2.3k
salaries
| ₹9 L/yr - ₹36 L/yr |
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