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Amazon Customer Service Representative Interview Questions and Answers
Amazon Customer Service Representative Interview Experiences
5 interviews found
Selected
I applied via Job Fair and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What do you want to work for our company?
- Ans. I'm excited about working for this company because of its excellent reputation in the industry. I believe that working for well respect and established organisation will give me access to opportunities and experience that will help me grow my career.
- Q2. Why do you want this job?
- Ans. I am applying for this job because I believe it offers the perfect opportunity for me to utilizes my skills and experience to contribute effectively.
(2 Questions)
- Q1. Why do you want this?
- Ans. I am genuinely excited about this job because it aligns perfectly with my career aspirations and personal interest.
- Q2. What are your greatest strengths?
- Ans. My greatest strengths is my ability to exel in highly pressurized situation.
Interview Preparation Tips
Saad khan
Interview begins with Assessment test. They check your grammar and ability to think.
(1 Question)
- Q1. Ask basic questions. Like tell me something about yourself. Your experience and all
Interview Preparation Tips
Interview process was not very difficult i would say. Hiring process begins with the assessment test. First you need to pass the test, they ask some fill in the blanks and then there was a secttion to rewrite the sentence in your own words and all that grammar stuff. Once you are done with the test you will get the of HR after few days.
I applied via Naukri.com
Interview Questionnaire
1 Question
- Q1. Logical, English, typing test.
Interview Preparation Tips
What people are saying about Amazon
Interview Preparation Tips
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.
I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.
IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH
I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes
Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .
HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10
Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE
Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING
Amazon interview questions for designations
I was interviewed in Jan 2017.
Interview Questionnaire
2 Questions
- Q1. Are you comfortable with night shift?
- Ans.
Yes
I am comfortable with night shifts and have prior experience working during those hours.
I understand the importance of being available to assist customers at any time, including during the night.
I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.
I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.
I am committed to providing...
- Q2. Where do you yourself after 5 years?
- Ans.
In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.
Continuing to excel in customer service skills and knowledge
Seeking opportunities for advancement within the company
Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects
Contributing to the overall success and growth of the company
Interview Preparation Tips
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.
Duration: 15 minutes
Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.
College Name: Ajay Kumar Garg Engineering College, Ghaziabad
Interview questions from similar companies
I applied via Company Website and was interviewed before Aug 2021. There were 2 interview rounds.
Related to management of stressful conditions..
Mental and physical equilibrium..
Daily life experiences.
Customer approach.
Completing task in stipulated time.
Managing ideas and approaching conclusions.
Stabilise and hunting out appropriate approach and ideas.
Graph discussion.
Great product and customer approach.
Interview Preparation Tips
- Customer Service
- Medical
I being specialised and highly qualified and respected in my customer service, is eligible to answer on this topic.
Know customer wanting and fulfil in less time to attract more love from customers.
Treat customers as your family being.
Treat even at worse conditions.
Get your seat belt on get ready for journey AMAZON RIDE.
Thank you .
A for All rounder,
M for Mega,
A for attractive,
Z for Zebracross journey,
O for Open to customers,
N for National pride
I applied via Approached by Company and was interviewed before Oct 2021. There was 1 interview round.
(6 Questions)
- Q1. What can you expect from company ?
- Q2. How did you feel you get this job.?
- Q3. Did you get exciting to join with us
- Q4. Did you have intrested to join us
- Q5. Any suggestions to give us
- Q6. Salary depends on your work
Interview Preparation Tips
Work hard
Don't believe anyone directly
Customer Service Executive Interview Questions & Answers
Reliance Retail
Anonymous
posted on 18 Aug 2020
Interview Questionnaire
1 Question
- Q1. Why do you want to work in a Retail Industries ?
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me something about urself in brief
- Q2. Do u have any experience?
- Q3. What was ur last salary and what is ur expected salary
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What is customer service?
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.
Customer service involves helping customers with their inquiries, concerns, and problems.
It includes providing information about products or services, processing orders, and resolving complaints.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Exa...
Interview Preparation Tips
Amazon Interview FAQs
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Amazon Customer Service Representative Interview Process
based on 3 interviews
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