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4.1

based on 24.5k Reviews

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Amazon Customer Service Representative Reviews

Updated 25 Jan, 2025
Overall Rating
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3.9/5
based on 37 reviews

Rating distribution

Category Ratings

4.2

Work-life balance

3.8

Company culture

3.8

Salary

3.7

Job security

3.7

Work satisfaction

3.5

Skill development

3.4

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

65% employees reported

Flexible timing

Flexible timing

72% employees reported

No travel

No travel

79% employees reported

Gender based rating

3.8
female

Rated by Women

20 reviews

4.1
male

Rated by Men

14 reviews

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Top Mentions in Amazon Customer Service Representative Reviews

37 reviews found

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People also ask about Amazon's Customer Service Representatives

Is Amazon a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 37 employee reviews, it's clear that most customer service representatives have an average experience working at Amazon. Work-life balance holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about work-life balance and career growth on AmbitionBox.
Does Amazon pay their Customer Service Representatives well?
According to AmbitionBox reviews, Amazon customer service representatives rate their salary and benefits at 3.8 out of 5, based on 37 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Amazon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service representatives, click here .
How is the work culture at Amazon for Customer Service Representatives?
Work culture at Amazon for customer service representatives is rated 3.8 out of 5 by 37 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Amazon for customer service representatives, click here .
How is the job security at Amazon for Customer Service Representatives?
Based on 37 reviews on AmbitionBox, Amazon's customer service representatives rate job security at 3.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Amazon. To read reviews about job security at Amazon for customer service representatives, click here .

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Amazon Customer Service Representative Salary
based on 211 salaries
₹1.8 L/yr - ₹6 L/yr
16% more than the average Customer Service Representative Salary in India
View more details
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