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4.1

based on 25.3k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Amazon Customer Service Representative Reviews

Updated 1 Mar, 2025
Overall Rating
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4.1/5
based on 40 reviews

Rating distribution

Category Ratings

4.4

Work-life balance

4.0

Company culture

4.0

Job security

4.0

Salary

3.9

Work satisfaction

3.8

Skill development

3.7

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

64% employees reported

Flexible timing

Flexible timing

71% employees reported

No travel

No travel

81% employees reported

View more detailed insights

Gender based rating

3.9
female

Rated by Women

21 reviews

4.3
male

Rated by Men

16 reviews

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Top Mentions in Amazon Customer Service Representative Reviews
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40 reviews found

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What people are saying about Amazon

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a selling partner support associate
1d
Fresh Prints
Hello, I received an offer from Fresh Prints for the role of Inside Sales Associate. However, when I review the job role and the company in general, the reviews are bothersome. Reviews of ... read more
Got a question about Amazon?
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Read Amazon Customer Service Representative Reviews based on locations

4.8
 Hyderabad / Secunderabad

 (11)

3.8
 Noida

 (4)

4.2
 Pune

 (4)

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People also ask about Amazon's Customer Service Representatives

Is Amazon a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 40 employee reviews, it's clear that most customer service representatives have a positive experience working at Amazon. Work-life balance holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.7. Read reviews about career growth on AmbitionBox.
Does Amazon pay their Customer Service Representatives well?
According to AmbitionBox reviews, Amazon customer service representatives rate their salary and benefits at 4.0 out of 5, based on 40 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service representatives, click here .
How is the work culture at Amazon for Customer Service Representatives?
Work culture at Amazon for customer service representatives is rated 4.0 out of 5 by 40 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service representatives, click here .
How is the job security at Amazon for Customer Service Representatives?
Based on 40 reviews on AmbitionBox, Amazon's customer service representatives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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Amazon Customer Service Representative Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 40 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 64% of employees reported the working ...days at Amazon as Rotational Shift. 71% employees reported the work timings at Amazon as Flexible timing. Read more
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Amazon Customer Service Representative Salary
based on 199 salaries
₹1.4 L/yr - ₹5.5 L/yr
18% more than the average Customer Service Representative Salary in India
View more details
Employee Benefits for Amazon Customer Service Representative
cab
Office cab/shuttle
5 total responses
freemeal
Free meal
3 total responses
stock
Stock options
1 total response
healthInsurance
Health insurance
5 total responses
+9 more benefits
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