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4.1

based on 24.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

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Amazon Customer Service Representative Hyderabad / Secunderabad Reviews

Updated 25 Nov, 2024

Overall Rating

4.8/5

based on 11 reviews

Rating distribution

7 (63.6%)

2 (18.2%)

0 (0%)

Category Ratings

4.8

Company culture

4.8

Work-life balance

4.8

Skill development

4.8

Work satisfaction

4.7

Salary

4.6

Job security

4.6

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

86% employees reported

Flexible timing

100% employees reported

No travel

62% employees reported

View more detailed insights

Gender based rating

3.9

Rated by Women

4 reviews

4.9

Rated by Men

5 reviews

Amazon is rated 4.8 out of 5 stars on AmbitionBox, based on 11 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

Amazon is rated 4.8 out of 5 stars on AmbitionBox, based on 11 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Nov 2024

Likes

Great environment. Good back support from the manager's. To be honest, looking forward to join again in Amazon.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2024

Likes

Customer centriic company and cares for employees also.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such

Work Details

Work policy: 5 days/week from office from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Amazon

View All

a hr manager

Looking for job as a Human Resource in Lucknow

Hello Connections, I am actively looking for a new opportunity in the HR field. With 5 years of experience in Core HR skills such as recruitment, employee relations, talent management, payroll management, EPFO, ESIC, performance management, and compliances, I am dedicated to nurturing a positive work culture and driving organizational growth. If you are aware of any HR openings or have valuable advice, your support would be greatly appreciated. Location: Lucknow Feel free to connect or reach out if you have any insights. Companies of interest: Genpact, HCLTech, Blinkit,Amazon, Flipkart, Swiggy, Zomato, Jio, Vodafone Idea Limited airtel #OpenToWork #HRJobs #Human Resources #LucknowJobs #HROpportunities #Hiring #JobOpportunity #Work #Human Resources Jobs

Got a question about Amazon?

Ask anonymously on communities.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Service Representative Department

5.0

posted on 25 Jan 2024

Overall Rating

Customer Service Representative in Hyderabad / Secunderabad

Finance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Mar 2019

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets.Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

The work pressure is very high. Sometimes, I have to work 10-12hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 23 Aug 2022

Likes

1 2 3 4 5 words

Dislikes

1 2 3 4 5 words

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

CS Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 04 Dec 2019

Likes

Work culture was best. Not anymore Amazon is giving the same freedom tho.

Company culture - Good

Dislikes

No good pay, no performance based incentives, no growth at all.

Salary - Bad
Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Nov 2019

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Job security - Bad
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Service Representative in Hyderabad / Secunderabad

Business Process Quality Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 May 2019

Likes

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Hyderabad / Secunderabad

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 05 Nov 2018

Likes

Compensation and benefits

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Slow growth

Work Details

Fun

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Sep 2018

Likes

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Customer Service Representative in Hyderabad / Secunderabad

Customer service co.uk Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 03 Jul 2019

Likes

Good Work-life

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

People speak in regional language even in meetings. Judge you by your city and it happens in every process you work with Amazon in Hyderabad office

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

More about working at Amazon

#1 Best Mega Company - 2022

#1 Best Mega Internet/Product Company - 2022

#1 Best Mega Company - 2021

#1 Best Mega Internet Company - 2021

HQ - Seattle,Washington, United States
Internet
1 Lakh+ Employees (India)
Public
Media & Entertainment
Software Product
IT Services & Consulting
Emerging Technologies
Logistics
Urban Transport
Retail

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 86% of employees reported the working ...days at Amazon as Rotational Shift. 100% employees reported the work timings at Amazon as Flexible timing. Read more