Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 34 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 34 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Customer Service Representative Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
34 reviews found
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Popular
Customer Service Representative in
Pune
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Apr 2021
Likes
Best culture.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Representative in
Hyderabad / Secunderabad
Finance Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Mar 2019
Likes
The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets.Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.
Dislikes
The work pressure is very high. Sometimes, I have to work 10-12hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times.
Customer Service Representative in
mindspace, hyderabad
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Nov 2020
Likes
In this pandemic situation Amazon is supporting its employee by giving them the facility of work from home and other benefits to almost all its employees.
Dislikes
I have not found any disadvantages yet, working at Amazon.
Work Details
I was a customer service representative at Amazon in CS-Retail, and in CS-Sales tax process, email process. Handling the customer queries with the products deliveries, product information, product defects and tax queries etc.,
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
cultural programs, post peak parties, etc.,
Customer Service Representative in
Mumbai
Finance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 25 Mar 2018
Likes
The work culture.
Dislikes
Hiring on contract basis
Work Details
It was very interesting and I loved my work a lot. Super cool place to work.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative
Full Time
·
Customer service front end operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 08 Aug 2017
Likes
AMAZON IS A COMPANY WHICH BELEIVES IN MUTUAL BENEFIT BOTH TO THE COMPANY AND AN EMPLOYEE.
IN THIS PROCESS THE COMPANY WILL GIVE YOU GUIDANCE AT ANY POINT REQUIRED.IF YOU NEED TO GROW IN THE COMPANY, THEN IT WAS SHOW YOU WAYS AND YOU NEED TO CLIMB UP THE LADDER.
Dislikes
THE COMPANY WILL HAVE TO WORK ON THE LOOP HOLES INSIDE THE WORK PLACE , BECAUSE IF IT IS NOT CHECKED NOT ALL THE EMPLOYEES ARE TREATED EQUALLY. FOR EXAMPLE THE RECOGNITION MOST OF THE TIMES IS GIVEN WITHOUT CHECKING THE LOOPHOLES
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Hyderabad / Secunderabad
Customer service co.uk Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 03 Jul 2019
Likes
Good Work-life
Dislikes
People speak in regional language even in meetings. Judge you by your city and it happens in every process you work with Amazon in Hyderabad office
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Kolkata (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 May 2024
Overall Rating
Customer Service Representative in
Hyderabad / Secunderabad
People also ask about Amazon's Customer Service Representatives
Is Amazon a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 34 employee reviews, it's clear that most customer service representatives have a positive experience working at Amazon. Work-Life balance holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.9. Read reviews about work-life balance and career growth on AmbitionBox.
Does Amazon pay their Customer Service Representatives well?
According to AmbitionBox reviews, Amazon customer service representatives rate their salary and benefits at 4.2 out of 5, based on 34 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service representatives, click here.
How is the work culture at Amazon for Customer Service Representatives?
Work culture at Amazon for customer service representatives is rated 4.3 out of 5 by 34 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service representatives, click here.
How is the job security at Amazon for Customer Service Representatives?
Based on 34 reviews on AmbitionBox, Amazon's customer service representatives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer service representatives, click here.
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