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4.1

based on 24k Reviews

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Amazon Customer Service Representative Reviews

based on 34 reviews
Updated 21 Dec, 2024

Overall Rating

4.3/5
How AmbitionBox ratings work?

Category Ratings

4.5

Work-Life balance

4.3

Company culture

4.2

Salary & Benefits

4.1

Job Security

4.0

Work Satisfaction

3.9

Skill development

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Service Representative Reviews

34 reviews found

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People also ask about Amazon's Customer Service Representatives

Is Amazon a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 34 employee reviews, it's clear that most customer service representatives have a positive experience working at Amazon. Work-Life balance holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.9. Read reviews about work-life balance and career growth on AmbitionBox.
Does Amazon pay their Customer Service Representatives well?
According to AmbitionBox reviews, Amazon customer service representatives rate their salary and benefits at 4.2 out of 5, based on 34 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service representatives, click here.
How is the work culture at Amazon for Customer Service Representatives?
Work culture at Amazon for customer service representatives is rated 4.3 out of 5 by 34 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service representatives, click here.
How is the job security at Amazon for Customer Service Representatives?
Based on 34 reviews on AmbitionBox, Amazon's customer service representatives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer service representatives, click here.

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Gender Based Ratings for Amazon Customer Service Representative

based on 31 reviews
4.1
Rated by 18 Women

Rated 4.2 for Company Culture and 4.2 for Salary & Benefits

women
4.5
Rated by 13 Men

Rated 5.0 for Work-Life Balance and 4.7 for Job Security

men

Working Days for Amazon Customer Service Representative

based on 34 reviews
Rotational Shift
63%
Monday to Friday
33%
Other
4%

Work Timings for Amazon Customer Service Representative

based on 34 reviews
Flexible timing
Strict (11pm - 8am)
Strict (7.30pm - 9.30pm)
74%
4%
4%
18% employees reported other strict timings

Shift Timings for Amazon Customer Service Representative

based on 34 reviews
Day shift
Night shift
57%
43%

Business Travel for Amazon Customer Service Representative

based on 34 reviews
No travel
78%
Within city
22%
Amazon Customer Service Representative Salary
based on 209 salaries
₹1.4 L/yr - ₹6 L/yr
16% more than the average Customer Service Representative Salary in India
View more details
cab
Office cab/shuttle
5 total responses
freemeal
Free meal
3 total responses
stock
Stock options
1 total response
healthInsurance
Health insurance
5 total responses
+9 more benefits
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