IGT Solutions Interview Questions, Process, and Tips for Experienced

5 Excel based question very basic

Q1. It was just a Friendly talk
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Q2. What is your Career path
Ans. 
My career path has been focused on developing my skills in real-time analysis and I have worked my way up from an entry-level position.
• Started as a data entry clerk at XYZ company

• Moved up to a junior analyst role after 2 years

• Currently working as a real-time analyst at ABC corporation

• Looking to continue developing my skills and potentially move into a management role
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Q3. What tools you know other than excel
Ans. 
I am familiar with various data analysis and visualization tools such as Tableau, Power BI, and Google Analytics.
• Tableau - used for data visualization and business intelligence

• Power BI - used for data analysis and reporting

• Google Analytics - used for web analytics and tracking website traffic
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Q4. Do you know power bi
Ans. 
Yes, Power BI is a business analytics service by Microsoft that provides interactive visualizations and business intelligence capabilities.
• Power BI is a data visualization tool used to create interactive reports and dashboards

• It allows users to connect to various data sources and transform data into insights

• Power BI offers a range of features including data modeling, data analysis, and data visualization

• It is widely us...read more
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Q5. Do you know VBA
Ans. 
Yes, I know VBA.
• I have experience in writing VBA macros for Excel and Access.

• I am familiar with VBA syntax and object-oriented programming concepts.

• I have used VBA to automate repetitive tasks and improve efficiency in data analysis.
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Q6. Will you be comfortable for night shift
Ans. 
Yes, I am comfortable with night shifts.
• I have prior experience working night shifts

• I am a night owl and feel more productive during night hours

• I am willing to adjust my sleep schedule accordingly

• I understand the importance of being alert and focused during night shifts
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Q1. Tell me about yourself
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Q2. Are rotational shifts comfortable
Ans. 
Rotational shifts can be comfortable depending on individual preferences and circumstances.
• Some people may find rotational shifts comfortable as it allows for flexibility in work schedules.

• Others may prefer fixed shifts as it provides a consistent routine.

• Comfort with rotational shifts can also depend on the availability of support systems like childcare or transportation.

• Individuals who are adaptable and can easily ad...read more
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Q1. Introduce yourself
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Q2. What are your current responsibilities
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Q1. What are your current responsibilities
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Q2. How you manage performance
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Q3. How you improve performance and ojt
Ans. 
I improve performance and on-the-job training by setting clear goals, providing regular feedback, offering relevant resources, and encouraging continuous learning.
• Set clear goals and expectations for employees to strive towards.

• Provide regular feedback to identify areas of improvement and recognize achievements.

• Offer relevant resources such as training materials, tools, and support.

• Encourage continuous learning through
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Q4. How to handle performance issues
Ans. 
Performance issues should be addressed promptly and constructively to improve employee performance.
• Address the issue promptly and directly with the employee

• Identify the root cause of the performance issue

• Develop a performance improvement plan with clear goals and expectations

• Provide necessary training and support to help the employee improve

• Regularly monitor and provide feedback on the employee's progress

• Consider disci
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Q1. Tell me something about you
Ans. 
I am a dedicated and empathetic customer service associate with excellent communication skills.
• I have 3 years of experience in customer service, where I have honed my problem-solving and conflict resolution skills.

• I am highly skilled in handling customer inquiries and complaints, ensuring customer satisfaction.

• I am a good listener and have the ability to empathize with customers, making them feel heard and valued.

• I am ...read more
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Q1. Very good knowledge
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Q1. Asking how to give satisfaction client
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Q2. Did you know about products and how to managed good quality.
Ans. 
Yes, I have knowledge about the products and how to maintain good quality.
• I have experience in handling various products and ensuring their quality standards are met.

• I am familiar with quality control procedures and have implemented them in my previous roles.

• I am always willing to learn and adapt to new products and quality standards.

• For example, in my previous job as a retail associate, I was responsible for checking ...read more
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Q1. Personal information. General discussion - background, ctc, ex. Ctc etc.
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Q1. Successfactor technical questions. Integrations. BTP, CPI
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Q1. Technical round
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Q1. Tell me about your self?
Ans. 
I am a detail-oriented individual with a strong background in data analysis and process improvement.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working as a data analyst, where I developed strong analytical skills.

• I am proficient in using Excel, SQL, and other data analysis tools.

• I have a track record of improving processes and increasing efficiency in m
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Q2. What about last experience and responsibilities ?
Ans. 
In my last role, I was responsible for handling customer inquiries, processing orders, and resolving issues.
• Managed incoming calls and emails from customers

• Processed orders accurately and efficiently

• Resolved customer complaints and issues in a timely manner

• Collaborated with other departments to ensure customer satisfaction
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For non voice process 1 email writing test with random topics like refund.

Q1. Work experience and responsibilities
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Q2. KRA, how to met daily basis targets,
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Q3. Knw about product knowledge, quality related questions? Work experience of past organisation.
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Q4. Why left previous company, what about last experience of this organization related to LOB, Process, etc
Ans. 
I left my previous company due to relocation for personal reasons. My last experience was positive, with a strong focus on improving processes and achieving business objectives.
• Left previous company due to relocation for personal reasons

• Last experience was positive with a focus on improving processes and achieving business objectives
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Q5. Every think knows you mentioned own CV asking questions related CV some words,
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Q6. Know about home town some other place , and gives random topics XYZ anything.
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