IGT Solutions Interview Questions, Process, and Tips for Experienced

NPS measures customer loyalty and satisfaction based on their likelihood to recommend a service or product.

• NPS is calculated by subtracting the percentage of detractors from promoters.

• Promoters (score 9-10) are loyal customers who will recommend the service.

• Detractors (score 0-6) are unhappy customers who may harm the brand's reputation.

• For example, a company with 70% promoters and 10% detractors has an NPS of 60.

I have worked on various KPIs to measure efficiency, quality, and customer satisfaction in process management.

• Process Efficiency: Measured by turnaround time for tasks, e.g., reducing processing time from 48 hours to 24 hours.

• Quality Assurance: Monitored error rates, e.g., maintaining an error rate below 2% in data entry tasks.

• Customer Satisfaction: Assessed through feedback scores, e.g., achieving a customer satisfact...read more

I enjoy reading, hiking, and cooking, which enrich my life and provide a balance between relaxation and creativity.

• Reading: I love immersing myself in fiction and non-fiction, exploring different cultures and ideas. For example, I recently read 'Sapiens' by Yuval Noah Harari, which deepened my understanding of human history.

• Hiking: I find peace in nature and enjoy the physical challenge of hiking. Last summer, I comple...read more

I am motivated by the dynamic environment, opportunities for growth, and the chance to make a positive impact in the BPO industry.

• Dynamic Work Environment: The BPO industry is fast-paced and ever-evolving, which keeps me engaged and challenged.

• Career Growth Opportunities: There are numerous pathways for advancement, allowing me to develop my skills and take on new responsibilities.

• Customer Interaction: I enjoy helping ...read more