IGT Solutions Product Support Representative Interview Questions and Answers

Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
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Q2. Tell me about ur college days
Ans. 
My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
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Q1. Tell me about yourself
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Q1. About yourself and salary discussion
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Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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Q1. If you die today, What would be your regret?
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Q2. If you resign, what would be the reason for it.
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
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About current affairs

Q1. Why should we hire you?
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Q2. What are your strengths and weaknesses?
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Q3. Tell me about yourself.
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Q1. Tell me about yourself
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Q2. Tell me about your hobbies
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