iEnergizer Voice Process Customer Care Executive Interview Questions and Answers

Q1. What's your name
Ans. 
My name is John Smith.
• Full name is John Smith

• Common name

• Easy to remember
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Q2. What are you come from
Ans. 
I come from a diverse background with experience in customer service and communication.
• I have worked in various customer service roles, including retail and hospitality.

• I have a strong background in communication, with a degree in communication studies.

• I have experience working with diverse groups of people, which has helped me develop strong interpersonal skills.
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Q3. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a strong background in providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a proven track record of meeting and exceeding customer satisfaction goals
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Why the happiness of cricket

Q1. Self intro tell yourself
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Q2. Versent test voice test
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Introduction in group discussion

Test and also check typing test

Q1. Asking to share why you want to connect with this company
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Q1. Finally salary discuss
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Q2. If hr ask you about expecting answer should be as per company norms
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Q1. Communication test
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Q2. Communication test , Speaking test and listening test
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Q3. 2 rounds with UK Client
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Q1. Self introduction Why you wanted to job ? About BPO sector ?
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Q1. Typing test I reached 25wpm and 98 accuracy
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Q2. Topic on own I said about women empowerment
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Q1. Option on online shopping? Online shopping is flexible and easier in many ways . Mostly, now a days people are choosing online shopping because of their busy schedule. There are advantage and disadvantage ...read more
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Q1. Depends on our resume and self introduction.
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Q2. Self introduction
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Q3. Previous company position related
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Q4. Why you left that company
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Maths related and typing test

Q1. Related to previous company
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An introductory conversation to determine that you have the basic skills and qualifications for the role and can fit in with the team and company

Q1. The most common questions and situations you will face so you can get prepped and be ready to dazzle your interviewers
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Q1. Evaluate whether candidates would be a good fit not only for the specific role but the entire organization
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Q1. Introduce yourself??
Ans. 
I am a dedicated and experienced Non Voice Process Associate with strong communication and problem-solving skills.
• I have a Bachelor's degree in Business Administration.

• I have worked as a Non Voice Process Associate for 3 years at XYZ Company.

• I am proficient in using various software and tools for data entry and analysis.

• I have excellent attention to detail and can handle multiple tasks efficiently.

• I have strong interpe...read more
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer queries and concerns promptly and effectively.

• It includes providing information about products or services, handling complaints, and resolving issues.

• Good customer service can lead to customer satisfaction, loyalty, and repeat business.

• Examples of customer service inclu...read more
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Q3. What is your goal in future?
Ans. 
To excel in my career and contribute to the growth of the organization.
• To continuously learn and develop new skills

• To take on leadership roles and responsibilities

• To achieve professional growth and advancement

• To make a positive impact on the organization's success

• To build a successful and fulfilling career
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