HRH Next Services Customer Service Agent Interview Questions and Answers

Q1. The HR is good he taken the interview and second round was taken by My TL and third round was taken by manager
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Q1. Introduction :about yourself
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Q2. What you want this job?
Ans. 
I am passionate about helping people and enjoy communicating with others over the phone.
• I have strong communication skills and enjoy interacting with people.

• I am motivated by the opportunity to assist customers and provide excellent service.

• I am confident in my ability to handle phone calls professionally and efficiently.

• I am excited about the chance to contribute to a team and make a positive impact.
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Q3. What is your ultimate aim?
Ans. 
My ultimate aim is to continuously improve my skills and knowledge, while providing excellent customer service and achieving personal growth.
• Continuous improvement in skills and knowledge

• Providing excellent customer service

• Achieving personal growth

• Setting and achieving career goals
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Q1. Introduce about yourself
Ans. 
I am a highly motivated and enthusiastic individual with excellent communication skills and a passion for helping others.
• I have experience in customer service and sales roles

• I am proficient in using CRM software and handling customer inquiries

• I am a quick learner and adapt well to new environments
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Q2. About the company
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Q3. Banking products knowledge
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Q1. Being confident
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Q1. About yourself hobbies studies and why bpo
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It's typing and listing test

Q1. About yourself? Aim in life basic simple questions
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Q2. Basic set of questions related to captioning.
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Caption whatever you hear from the audio

Q1. Same basic things as round 1
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Q2. Personal goal, why do you want to join teleperformance
Ans. 
My personal goal is to develop my customer service skills and contribute to a successful team at Teleperformance.
• I am passionate about providing excellent customer service and believe Teleperformance is a great place to enhance my skills.

• I am excited about the opportunity to work with a diverse team and learn from experienced professionals in the industry.

• I am motivated to achieve personal growth and career advancement
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Q3. Have you got prior experience. You education details.
Ans. 
Yes, I have 5 years of experience in sales and marketing. I have a Bachelor's degree in Business Administration.
• 5 years of experience in sales and marketing

• Bachelor's degree in Business Administration
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Q1. Q1.. Tell me about yourself? Q2. What was your last job and what you learned from the role you were carrying out? Q3. What you did last day? Tell in details
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There were some common reasoning MCQs for checking presence of mind and quick decision making.

Q1. Q1. Tell me about yourself? Q2. Why you want to work with us? Q3. What is your favorite hobby and why? Q4. Why you like to play cricket and who's your idle in cricket? And why? Q5. Tell us about your ...read more
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Q2. Are you comfortable with rotational shifts?
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Q3. Are you ok with calling and chat process
Ans. 
Yes, I am comfortable with both calling and chat processes.
• I have experience in customer service roles that involve calling and chatting with clients.

• I am proficient in communication skills and can adapt to different communication channels.

• I am comfortable using chat platforms and phone systems for communication.

• I understand the importance of clear and effective communication in customer interactions.
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Q4. When you will join?
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Q1. Introduction Daily routine Favourite person Favourite movement Previous job related Company related
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Q2. Introduction Family background How to maintain shift
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Q3. Favourite movement
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Q4. Experience related
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Q5. Introduction Daily routine
Ans. 
My daily routine involves waking up early, exercising, working, spending time with family, and winding down before bed.
• Wake up early to start the day

• Exercise in the morning for physical and mental health

• Work on tasks and projects throughout the day

• Spend quality time with family and loved ones in the evening

• Wind down before bed with a relaxing activity like reading or meditation
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