HGS Senior Process Analyst Interview Questions and Answers

Q1. What is yours favorite place?
Ans. 
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
• Secluded beach

• Crystal clear waters

• White sandy shores
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Q2. What do you know about customer care
Ans. 
Customer care involves providing assistance and support to customers before, during, and after a purchase.
• Customer care focuses on meeting the needs and expectations of customers

• It involves listening to customer concerns and resolving issues in a timely manner

• Building relationships with customers to ensure satisfaction and loyalty

• Providing product information, assistance, and guidance to customers

• Handling customer inqu...read more
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Q3. Self introduction
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Q4. What is bpo.Why you want to work with
Ans. 
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Working in BPO provides opportunities for career growth and advancement, a...read more
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What type of weather you like

Q1. Normal conversation about my last company experience
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Q2. Comfortable in night shift & expectation from this company regarding salary hike and deductions.
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Q1. Introduction- Tell me about your self
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Q2. Process Knowledge of Health & Welfare
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We had topic to talk about Bangalore. overall good experience

Q1. How do c urself after 5 years
Ans. 
In 5 years, I see myself as a seasoned Process Associate with a deep understanding of the industry and a track record of successful projects.
• Continuing to enhance my skills and knowledge in process management

• Taking on more leadership responsibilities within the team

• Building strong relationships with clients and stakeholders

• Contributing to the growth and success of the organization

• Possibly pursuing further education or
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Q2. How is job experience
Ans. 
Job experience is valuable for gaining skills, knowledge, and professional growth.
• Job experience helps in developing practical skills and knowledge related to the job role.

• It provides opportunities for professional growth and advancement within the industry.

• Employers often value job experience as it demonstrates a candidate's ability to perform well in a similar role.

• Job experience can also help in building a professio...read more
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Q1. What was your KRA and KPI in your last organisation?
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Q2. How do you calculate throughput?
Ans. 
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
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Q1. Typing and speed
Ans. 30 words permint 95% present accroccy
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Q2. About company ceo
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Q3. About work process
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Aptitude test, which includes simple mathematics, tricky questions about age, numbers, and grammar.

Q1. Tell me about yourself?
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Some basic calculations

Q1. Question related to your current work
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Q1. About me work experience
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Q2. Why you want to join TP
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Q3. Experience and topic TNA TNI
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Q1. 5 Best quality of the trainer
Ans. 
The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.
• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant i...read more
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Q2. How will you handle a agent who have casual attitude
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