Infosys BPM Senior Process Analyst Interview Questions and Answers

General questions, related computers codes

Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced professional with a strong background in claim processing and customer service.
• Over 5 years of experience in claim processing

• Proficient in handling complex claims and resolving customer issues

• Strong attention to detail and accuracy in processing claims

• Excellent communication and interpersonal skills

• Ability to work efficiently in a fast-paced environment
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Q2. Why should i hire you?
Ans. 
I have extensive experience in claim processing, strong attention to detail, and a proven track record of improving efficiency and accuracy.
• I have 5+ years of experience in claim processing, including handling complex cases and ensuring timely payments.

• I am highly detail-oriented, consistently reviewing claims for accuracy and completeness to prevent errors.

• I have implemented process improvements in previous roles, res...read more
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We had topic to talk about Bangalore. overall good experience

Q1. How do c urself after 5 years
Ans. 
In 5 years, I see myself as a seasoned Process Associate with a deep understanding of the industry and a track record of successful projects.
• Continuing to enhance my skills and knowledge in process management

• Taking on more leadership responsibilities within the team

• Building strong relationships with clients and stakeholders

• Contributing to the growth and success of the organization

• Possibly pursuing further education or
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Q2. How is job experience
Ans. 
Job experience is valuable for gaining skills, knowledge, and professional growth.
• Job experience helps in developing practical skills and knowledge related to the job role.

• It provides opportunities for professional growth and advancement within the industry.

• Employers often value job experience as it demonstrates a candidate's ability to perform well in a similar role.

• Job experience can also help in building a professio...read more
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Q1. What was your KRA and KPI in your last organisation?
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Q2. How do you calculate throughput?
Ans. 
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
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Q1. Give a Introduction of yourself
Ans. 
I am a detail-oriented individual with a background in data analysis and strong communication skills.
• Graduated with a degree in Business Administration

• Experience in analyzing large datasets using Excel and SQL

• Strong communication skills developed through customer service roles

• Detail-oriented and organized approach to tasks

• Ability to work well in a team environment
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Q2. Why you want to join teleperformance
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and career growth opportunities.
• Teleperformance is known for its strong focus on customer service excellence

• I am impressed by the career growth opportunities offered by Teleperformance

• I believe that working at Teleperformance will help me develop valuable skills in customer service and communication
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2 TEST WERE PROVIDED BY THE CO. TO SEE THE LANGUAGE COMMAND OF AN INDIVIDUAL . THOROUGH GUIDANCE WAS PROVIDED BY THE EMPLOYERS TO UNDERSTAND WHAT AND HOW TO COMPLETE THE TEST.

Q1. TELL ME ABOUT YOURSELF
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Q2. WHAT ARE YOUR FUTURE GOALS
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Q3. WHAT ARE YOUR VIEWS ON WOMEN SAFETY
Ans. 
Women safety is a critical issue that needs to be addressed through awareness, education, and strict laws.
• Ensuring safe public spaces for women to prevent harassment and violence

• Promoting gender equality and empowering women to speak up against abuse

• Implementing effective laws and policies to protect women from domestic violence and discrimination

• Providing access to support services such as helplines and shelters for v
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Q1. Typing and speed
Ans. 30 words permint 95% present accroccy
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Q2. About company ceo
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Q3. About work process
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Q1. General questions
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Q2. Self introduction and background questions
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Q1. Work experience and process knowledge
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