HDFC Securities Customer Care Executive Interview Questions and Answers

Q1. About the working experience
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and complaints

• Skilled in providing excellent customer service

• Strong communication and problem-solving abilities

• Ability to remain calm and professional in stressful situations
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Q2. Describe your college life?
Ans. 
My college life was a mix of academics, extracurricular activities, and making lifelong friendships.
• Studied hard to maintain good grades

• Participated in various clubs and organizations

• Made friends from diverse backgrounds

• Balanced social life with academic responsibilities
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Q1. They will give any 1 topic to speak
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Q2. What are your hobbies?
Ans. 
My hobbies include reading, hiking, and playing the guitar.
• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Hiking: I love exploring nature trails and going on outdoor adventures.

• Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
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Q1. Why are you looking for a change?
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Q2. What are your salary expectations?
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Q3. Share details of your previous job.
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Q4. Where do you see yourself in 5 years?
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Q5. Tell me about yourself.
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Q6. Firstly consume total knowledge of LG Electronics what is that and after that you are 150 words learn about IT sector and what is BPO and KPO.
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Q7. And your hobby question are more important because when you answered your hobby HR quickly to the next question about your hobby as belong what is that show very serious about your hobby and their knowledg...read more
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Q8. During the period of interview HR,s are continuously focus on your communication and fluency of your language Hindi aur English so don't be hesitate
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Q1. HR,s check your typing speed and some computer knowledge
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for my outstanding performance in customer care.

• I am fluent in...read more
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Q1. Introduce yourself
Ans. Hi my name is ........ I am from ........ I completed my graduation last year. I am a fresher so i can't say anything about my skills but i can assure you that if you'll give me a chance than I'll work hard for sure
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Q1. Tell me about your self? Why we join you?
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Q2. What's your strength and weakness
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Q3. Tell me about your family background?
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Q4. Do you take responsibility
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Q5. Why should we hire you?
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Q1. Basic introduction
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General assessment about the job