LG Electronics Customer Care Executive Interview Questions and Answers

Q1. Why are the perfect fit for the role
Add your answer

Aptitude and general knowledge check

Q1. Subject based questions
Add your answer
Q2. Questions on sales too
Add your answer

Q1. Tell me about yourself.
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and feedback

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for excellent customer service
Answered by AI
Add your answer
Q2. How do you know about this opening?
Ans. 
I found out about this opening through a job search website.
• I regularly check job search websites for new opportunities.

• I received a notification from the job search website about this opening.

• I saw the job posting on a job search website and decided to apply.

• A friend or colleague recommended this job opening to me through a job search website.
Answered by AI
Add your answer

Experience with a particular case, Escalation, difficult case attended

Q1. Related for handling, knowledge, adaptabilityand more
Add your answer

Q1. Consolidate for all 3 rounds again and in depth
Add your answer

Q1. What is the BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs, improve efficiency, and focus on core business functions.

• Examples of BPO companies include Accenture, IBM, and Infosys.
Answered by AI
Add your answer
Q2. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
Answered by AI
View 2 more answers
Q3. About your self and your hobbies
Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...read more
Answered by Lakshmi Gupta
Add your answer

Q1. How does a motor works.
Ans. 
A motor works by converting electrical energy into mechanical energy through the interaction of magnetic fields.
• Electric current flows through coils of wire, creating a magnetic field.

• The magnetic field interacts with permanent magnets, causing the rotor to turn.

• The turning rotor drives the mechanical output of the motor.

• Different types of motors (e.g. DC, AC, stepper) operate based on variations of this principle.
Answered by AI
Add your answer
Q2. What's your expectations for salary
Add your answer

Q1. Sir you can ask me whatever you like.
Add your answer

Last working question

Last working question

Q1. Salery discussion
Add your answer

Q1. Can i ask u about to customers services associated this is profile what should I do ?
Add your answer
Q2. What About salary pakage?
Ans. I now i am takint in hand 28k , so i want to 35k in hand
Answered Anonymously
Add your answer
Q3. I am working as a customer support service , so i am able do this job?
Add your answer