Naukri Customer Care Executive Interview Questions and Answers

Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Q1. What is the gud service?
Ans. 
Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.
• Prompt and courteous responses to customer inquiries

• Timely resolution of customer issues

• Personalized assistance tailored to individual customer needs

• Going above and beyond to ensure customer satisfaction

• Consistent follow-up to ensure customer needs are met

• Examples: Providing a refund for a dissati...read more
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Q2. Any gk question
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Q3. Work place in gud service
Ans. 
A workplace with good service is essential for customer satisfaction and loyalty.
• Providing prompt and efficient responses to customer inquiries

• Ensuring clear communication and understanding of customer needs

• Going above and beyond to exceed customer expectations

• Training and empowering employees to deliver exceptional service

• Implementing feedback mechanisms to continuously improve service quality
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Q1. How will you handle customer query
Ans. 
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
• Listen actively to understand the customer's query

• Empathize with the customer's situation and show understanding

• Provide clear and accurate solutions or information

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q1. Discussion on Salary
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Q1. Brief introducation
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Q2. Past experiences
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Q1. Tell me about yourself
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Q1. What do you understand by Customer Service.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have X years of experience in customer service roles.

• I am skilled in active listening and problem-solving.

• I strive to provide excellent customer service and ensure customer satisfaction.

• I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.

• I have received positive...read more
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Q1. Introductions and some basic knowledge
Ans. Told intro and gave answers according
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An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.

Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
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Q2. What is the role of customer care executive? Tell me about strength and weakness?
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Q1. Tell me about yourself
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Q1. Why do u want join us
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