HDB Financial Services Customer Support Executive Interview Questions and Answers

Q1. Tell something about yourself , your name, age, which location you belong,educational qualifications, etc...
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Q2. Your knowledge about work, your long-term goals, how to manage your various types of customers, or marketing types some questions etc...
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I have a strong knowledge of customer relationship management, long-term goals, and various marketing types.
• I have experience in managing different types of customers by understanding their needs and providing personalized solutions.

• I am skilled in developing long-term relationships with customers by maintaining regular communication and addressing any concerns promptly.

• I have a good understanding of various marketing ...read more
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Q1. About yourself and your experience
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Q1. What is inbound and outbound calling What is customer service
Ans. 
Inbound calling refers to receiving incoming calls from customers, while outbound calling refers to making outgoing calls to customers. Customer service involves providing assistance and support to customers.
• Inbound calling involves answering customer inquiries, resolving issues, and providing information.

• Outbound calling involves making sales calls, conducting surveys, and following up with customers.

• Customer service ...read more
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Q2. What is ecommerce
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Ecommerce refers to the buying and selling of goods and services over the internet.
• Ecommerce involves online transactions between businesses and consumers.

• It allows customers to browse and purchase products or services from the comfort of their own homes.

• Popular ecommerce platforms include Amazon, eBay, and Alibaba.

• Ecommerce has revolutionized the retail industry, providing convenience and global reach.

• It encompasses v...read more
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Q3. Tell me about yourself
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I am a highly motivated and customer-focused individual with a strong background in customer service and executive roles.
• Over 5 years of experience in customer service roles

• Managed a team of customer service representatives and achieved high customer satisfaction ratings

• Implemented strategies to improve customer retention and increase sales

• Excellent communication and problem-solving skills

• Proficient in CRM software and...read more
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Q4. What is leadership
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Leadership is the ability to inspire and guide others towards a common goal, while making effective decisions and fostering a positive work environment.
• Leadership involves setting a clear vision and goals for a team or organization.

• A leader should possess strong communication skills to effectively convey their vision and expectations.

• Leadership requires the ability to motivate and inspire others, encouraging them to pe...read more
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Q5. What is customer service
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Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat,...read more
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Q1. How do work a credit manager
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Q1. Person discussion and loan knowledge
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Sir/mam good morning an good evening my self is Ramesh Kumar yadav form sakti chhttishgarh my qualifications graduation Bsc science and PGDCA ITI electrician B.Lib .M.Lib gold loan vehicle loan group loan disbursement and recovery knowledge
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Q2. Company workingk knowledge
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Working experience working knowledge loan disbursement loan recovery group loan disbursement.gold loan disbursement.MFI loan
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Q3. Qualification study
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Q4. Filed knowledge
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Q5. Current annual CTC company
Ans. 
My current annual CTC at my previous company was $50,000.
• My current annual CTC at my previous company was $50,000

• I received a salary of $4,166 per month

• I also received bonuses and benefits totaling $10,000 per year
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Q1. Customer queries
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Q1. Joining process my name is Naresh Kumar
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Q2. Joining process my name is Naresh kumar Muthoot microfin ltd
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Q3. Joining process my name is Naresh kumar Muthooth microfinance
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Q4. Joining process my name is Naresh Kumar Muthoot microfinance
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Q5. Joining process my name is Naresh Kumar Muthoot microfinance k
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Q6. Joining process my name is Naresh Kumar Muthoot microfinance Bank
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Q7. Joining process my name is Naresh Kumar Muthoot microfinance Private
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Q8. Joining process my name is Naresh Kumar Muthoot microfinance limited
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Q9. Joining process my name is Naresh Kumar Muthoot microfinance limited fin
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Q1. Muthoot microfinance Bank
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Q2. Muthoot microfinance Bank ltd
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Q3. Muthoot microfinance Bank industry
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Mathematics, general knowledge

Q1. Why did you decide to apply to this role?
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Q2. Tell me about yourself
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Q3. Why are you leaving your current role?
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