Annapurna Finance Customer Relationship Officer Interview Questions and Answers

I convinced the customer by understanding their needs and presenting a tailored solution.

• Conducted thorough research on the customer's industry and pain points

• Listened actively to the customer's concerns and requirements

• Presented a customized solution that addressed their specific needs

• Provided clear and concise explanations of the benefits of our solution

• Followed up regularly to ensure customer satisfaction

Our business sourcing plan involves identifying potential partners, conducting market research, and building relationships through networking.

• Identify potential partners through market research

• Conduct thorough market research to understand industry trends and competition

• Build relationships through networking events and industry conferences

• Utilize online resources such as LinkedIn and industry forums to connect with pot...read more

There are several types of properties that can be financed through home loans.

• Types of properties include single-family homes, condos, townhouses, and multi-unit properties.

• Properties can be new construction or existing homes.

• Financing options may vary depending on the type of property and its location.

• Borrowers may also be able to finance vacation homes or investment properties.

• Lenders may have specific requirements f...read more

FOIR stands for Fixed Obligation to Income Ratio, which is a measure of a borrower's ability to repay a loan.

• FOIR is calculated by dividing the borrower's fixed obligations (such as loan EMIs, rent, etc.) by their monthly income.

• It is used by lenders to determine the borrower's creditworthiness and ability to repay the loan.

• A FOIR of less than 50% is considered good, while a FOIR of more than 60% is considered risky.

• Fo...read more

LTV stands for Lifetime Value, which is the total revenue a customer is expected to generate over their lifetime.

• LTV is a metric used to determine the value of a customer to a business.

• It takes into account the revenue generated by a customer over their entire relationship with the business.

• LTV is calculated by multiplying the average value of a sale by the number of repeat transactions and the average retention time o...read more

Equitas Small Finance Bank is a new-age bank that offers a range of financial products and services to customers.

• Equitas Bank was founded in 2007 as a microfinance institution and later converted into a small finance bank in 2016

• It offers a range of banking products and services including savings accounts, current accounts, fixed deposits, loans, and insurance

• The bank has a strong presence in South India and has over 8...read more

I will achieve my target by implementing a strategic plan, building strong relationships, and continuously evaluating and adjusting my approach.

• Developing a strategic plan that outlines specific goals, objectives, and action steps.

• Building strong relationships with potential clients, partners, and stakeholders.

• Continuously evaluating and adjusting my approach based on market trends, customer feedback, and performance m...read more