HDB Financial Services Collection Officer Interview Questions and Answers for Experienced

Q1. My interview questions - how to manage your npa , writeoff case and portfolio
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Q2. What difference between bkt 1 bkt 3
Ans. 
BKT 1 and BKT 3 are different stages in the debt collection process.
• BKT 1 is the initial stage where the collection process begins.

• BKT 3 is a more advanced stage where legal action may be taken if the debt is not resolved.

• BKT 1 focuses on communication and negotiation with the debtor.

• BKT 3 involves escalated measures such as court proceedings or asset seizure.

• The difference lies in the severity of actions taken and the
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Q3. What is behaviour present to customer
Ans. 
The behavior present to customers should be professional, courteous, and helpful.
• Maintain a positive attitude and be attentive to customer needs

• Communicate clearly and effectively

• Handle customer inquiries and complaints with patience and empathy

• Follow company policies and procedures when interacting with customers

• Provide accurate information and assistance to customers

• Build rapport and trust with customers to enhance t
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Q4. What you think about your self and your achievements in this company
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Q1. Share details of your previous job.
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Q2. Collection office job
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Q1. Why should we hire you?
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They check ur capabilities..how u can work