Hero FinCorp Interview Questions, Process, and Tips

Q1. How can we resolve the issue if a customer does not pay their EMI on time?
Ans. 
We can resolve the issue by contacting the customer, offering payment plans, and escalating if necessary.
• Contact the customer to remind them of the missed payment and inquire about the reason for delay.

• Offer flexible payment plans or extensions to help the customer catch up on their payments.

• Escalate the issue to a higher authority or collections agency if the customer continues to default on payments.

• Maintain clear co...read more
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Q2. How can we address a situation in which a customer has passed away?
Ans. 
Addressing the situation of a deceased customer requires sensitivity and empathy.
• Express condolences to the family of the deceased customer

• Request for a death certificate or obituary as proof

• Update customer records to reflect the deceased status

• Cease all collection efforts and close the account

• Offer assistance in settling any outstanding debts with the estate
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How can we collect payments from customers?

How can we collect more collection i know very well i have good experience in Collection Line.

Q1. How can improve collection
Ans. 
Improving collection can be achieved by implementing efficient data management systems and strategies.
• Implement automated reminders for overdue payments

• Offer discounts for early payments to incentivize customers

• Utilize data analytics to identify trends and target high-risk accounts

• Streamline the payment process to make it easier for customers to pay

• Train staff on effective collection techniques and customer communicati
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Q2. Awareness with customers pay EMI on time
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Q3. Data Feedback Regular Update
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Q4. Customers Follow-ups on Time
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Q5. Do work with proper guideline
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Q1. Market strategy
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Q2. Working Experience
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Q1. Salary details increatment
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Q1. About our previous experience, previous company culture
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Q2. What about your previous experience ?
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Q3. How to work ?
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