Hero FinCorp Collections Executive Interview Questions and Answers

Q1. Collection kaise kiya jata h
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Q2. Costomar se paisa kaise nilkloge
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Q1. How can we resolve the issue if a customer does not pay their EMI on time?
Ans. 
We can resolve the issue by contacting the customer, offering payment plans, and escalating if necessary.
• Contact the customer to remind them of the missed payment and inquire about the reason for delay.

• Offer flexible payment plans or extensions to help the customer catch up on their payments.

• Escalate the issue to a higher authority or collections agency if the customer continues to default on payments.

• Maintain clear co...read more
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Q2. How can we address a situation in which a customer has passed away?
Ans. 
Addressing the situation of a deceased customer requires sensitivity and empathy.
• Express condolences to the family of the deceased customer

• Request for a death certificate or obituary as proof

• Update customer records to reflect the deceased status

• Cease all collection efforts and close the account

• Offer assistance in settling any outstanding debts with the estate
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How can we collect payments from customers?

Q1. Apne bare me bataye ap ..Ap kya krte hai ..Kahan se hain
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Q2. Meri company se pahle apne kahi job kiya hai ya nhi
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Q3. Aap mere yahan kam kar lenge ya nhi ..?
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Q4. Ye job apko Kisne batayi hai
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Q5. Es job me apko saare niyam ka palan karna hoga jo company chahati h ek collection executive se
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Q6. Aap kahan pdhe hain
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Q7. Apke ghar me aur kon kon hai
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Q8. Apki shadi ho gyi hai ya nhi
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Q1. What is your Qualifications
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Q2. What is your Current Location
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Q3. What is your Current Salary
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