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I appeared for an interview in May 2024.
I appeared for an interview before Mar 2024.
We can resolve the issue by contacting the customer, offering payment plans, and escalating if necessary.
Contact the customer to remind them of the missed payment and inquire about the reason for delay.
Offer flexible payment plans or extensions to help the customer catch up on their payments.
Escalate the issue to a higher authority or collections agency if the customer continues to default on payments.
Maintain clear co...
Addressing the situation of a deceased customer requires sensitivity and empathy.
Express condolences to the family of the deceased customer
Request for a death certificate or obituary as proof
Update customer records to reflect the deceased status
Cease all collection efforts and close the account
Offer assistance in settling any outstanding debts with the estate
How can we collect payments from customers?
I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.
Hero FinCorp interview questions for designations
I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.
I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.
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posted on 15 Jun 2021
I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.
posted on 10 Sep 2020
I applied via Referral and was interviewed in Mar 2020. There were 3 interview rounds.
CIBIL is a credit information company that maintains credit records of individuals and companies.
CIBIL stands for Credit Information Bureau (India) Limited.
It is a credit information company that collects and maintains credit records of individuals and companies.
CIBIL score is a three-digit number that represents an individual's creditworthiness.
Lenders use CIBIL score to evaluate the creditworthiness of an individual ...
Collection refers to the process of recovering unpaid debts from individuals or businesses.
Collection involves contacting debtors to remind them of their outstanding debts
It may involve negotiating payment plans or settlements
Collection agencies may be hired to assist in the process
Legal action may be taken if debts remain unpaid
Collections can be for various types of debts, such as credit card bills, medical bills, or
A loan is a sum of money borrowed from a lender that is expected to be paid back with interest over a set period of time.
A loan involves borrowing money from a lender
The borrower is expected to pay back the loan with interest
The repayment period is typically set in advance
Loans can be secured or unsecured
Examples of loans include mortgages, car loans, and personal loans
If a customer doesn't make payment, I would follow up with them through phone calls, emails, and letters to remind them of their outstanding balance and discuss payment options.
Initiate contact with the customer to remind them of their outstanding balance
Discuss payment options and negotiate a payment plan if necessary
Document all communication and follow-up regularly
Escalate the issue to a supervisor or legal team if
posted on 18 Oct 2022
I applied via Walk-in and was interviewed in Apr 2022. There were 2 interview rounds.
based on 14 interviews
1 Interview rounds
based on 76 reviews
Rating in categories
Collections Manager
311
salaries
| ₹3 L/yr - ₹10.2 L/yr |
Operations Executive
213
salaries
| ₹1.3 L/yr - ₹4 L/yr |
Territory Manager
178
salaries
| ₹3.3 L/yr - ₹10.1 L/yr |
Sales Executive
165
salaries
| ₹0.9 L/yr - ₹4 L/yr |
Collections Executive
164
salaries
| ₹1 L/yr - ₹4.6 L/yr |
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