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Hero FinCorp Collections Executive Interview Questions and Answers

Updated 1 Mar 2025

Hero FinCorp Collections Executive Interview Experiences

7 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I appeared for an interview in May 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Collection kaise kiya jata h
  • Q2. Costomar se paisa kaise nilkloge

Interview Preparation Tips

Interview preparation tips for other job seekers - Phele costomar se baat karo agar bo phone par emi pay karta h to theek nhi karta bo apko dete par dete de rha h to uske ghar visit karo usse bolo company ka paisa do jaise liye tha
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. How can we resolve the issue if a customer does not pay their EMI on time?
  • Ans. 

    We can resolve the issue by contacting the customer, offering payment plans, and escalating if necessary.

    • Contact the customer to remind them of the missed payment and inquire about the reason for delay.

    • Offer flexible payment plans or extensions to help the customer catch up on their payments.

    • Escalate the issue to a higher authority or collections agency if the customer continues to default on payments.

    • Maintain clear co...

  • Answered by AI
  • Q2. How can we address a situation in which a customer has passed away?
  • Ans. 

    Addressing the situation of a deceased customer requires sensitivity and empathy.

    • Express condolences to the family of the deceased customer

    • Request for a death certificate or obituary as proof

    • Update customer records to reflect the deceased status

    • Cease all collection efforts and close the account

    • Offer assistance in settling any outstanding debts with the estate

  • Answered by AI
Round 2 - Case Study 

How can we collect payments from customers?

Interview Preparation Tips

Interview preparation tips for other job seekers - Self-confidence is essential; we can achieve our goals because this is our work.

Collections Executive Interview Questions Asked at Other Companies

asked in TVS Credit
Q1. Company rules and regulations an how to handle customer
Q2. If customer don't payment then what are you doing
Q3. If You are iwe 5000 Buck by someone how will you get it back from ... read more
Q4. If the costomer is free at the late night 10pm , suppose to meet ... read more
Q5. How can you deal with customer who is not ready to pay
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Apne bare me bataye ap ..Ap kya krte hai ..Kahan se hain
  • Q2. Meri company se pahle apne kahi job kiya hai ya nhi
  • Q3. Aap mere yahan kam kar lenge ya nhi ..?
  • Q4. Ye job apko Kisne batayi hai
  • Q5. Es job me apko saare niyam ka palan karna hoga jo company chahati h ek collection executive se
  • Q6. Aap kahan pdhe hain
  • Q7. Apke ghar me aur kon kon hai
  • Q8. Apki shadi ho gyi hai ya nhi

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What is your Qualifications
  • Q2. What is your Current Location
  • Q3. What is your Current Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Skills Good Personality Good Attitude

Hero FinCorp interview questions for designations

 Collections Manager

 (12)

 Sales Executive

 (5)

 Operations Executive

 (4)

 Seles Executive

 (2)

 Telecalling Executive

 (1)

 Field Collection Executive

 (1)

 Senior Sales Executive

 (1)

 MIS Executive and Analyst

 (1)

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What and how did your company handle
  • Ans. Me company me collection area executive Or I started working in the company smartly or due to non-payment of proper loan or EMI to the customer, the problem of utilization is going to be there
  • Answered Anonymously
  • Q2. How much time did you work in this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Do the work smartly with full hard work and honesty
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Speek clearly & confidently only

Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. About your last experience

Interview Preparation Tips

Topics to prepare for Hero FinCorp Collections Executive interview:
  • Legal Notices
  • Legal tools
  • Advance Excel
  • Letter Drafting
Interview preparation tips for other job seekers - Required for interview clearing - 1st confidence, Advance excel, Mailing, Mail marge, heigh typing speed, PPT MIS.

Interview Questionnaire 

2 Questions

  • Q1. Where are you manage your work
  • Ans. My behave is my strong point
  • Answered Anonymously
  • Q2. Who is collection head in satna
  • Ans. 

    Sorry, I do not have the available data.

    • N/A

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good the interview wanted to test both my knowledge

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about your self.
  • Q2. Why I should hire this company
  • Q3. What's your experience
  • Q4. Why you previous company leaving? Reason.
  • Q5. Describe your location
  • Q6. Now mostly ask how to face covid lockdwn?
  • Q7. Can you work night shift ? Female not Allowed but it's only check your confidence so you say directly..yes.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy interview not hard if you not conferble English language so your talking hindi ... Any person easy to crack only checking your communication skills n confidence.so all the best ....keep growing...

I applied via Referral and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What is a CIBIL
  • Ans. 

    CIBIL is a credit information company that maintains credit records of individuals and companies.

    • CIBIL stands for Credit Information Bureau (India) Limited.

    • It is a credit information company that collects and maintains credit records of individuals and companies.

    • CIBIL score is a three-digit number that represents an individual's creditworthiness.

    • Lenders use CIBIL score to evaluate the creditworthiness of an individual ...

  • Answered by AI
  • Q2. What is a collection
  • Ans. 

    Collection refers to the process of recovering unpaid debts from individuals or businesses.

    • Collection involves contacting debtors to remind them of their outstanding debts

    • It may involve negotiating payment plans or settlements

    • Collection agencies may be hired to assist in the process

    • Legal action may be taken if debts remain unpaid

    • Collections can be for various types of debts, such as credit card bills, medical bills, or

  • Answered by AI
  • Q3. What is a loan
  • Ans. 

    A loan is a sum of money borrowed from a lender that is expected to be paid back with interest over a set period of time.

    • A loan involves borrowing money from a lender

    • The borrower is expected to pay back the loan with interest

    • The repayment period is typically set in advance

    • Loans can be secured or unsecured

    • Examples of loans include mortgages, car loans, and personal loans

  • Answered by AI
  • Q4. If customer don't payment then what are you doing
  • Ans. 

    If a customer doesn't make payment, I would follow up with them through phone calls, emails, and letters to remind them of their outstanding balance and discuss payment options.

    • Initiate contact with the customer to remind them of their outstanding balance

    • Discuss payment options and negotiate a payment plan if necessary

    • Document all communication and follow-up regularly

    • Escalate the issue to a supervisor or legal team if

  • Answered by AI
  • Q5. What is your hobbies
  • Q6. Some math calculation like presented question

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr asked any questions please answer confidently because first impression is last impression

Skills evaluated in this interview

I applied via Walk-in and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. One on one round iska mtlb h ke ek cler ho jaye to dusra
  • Q2. One on one round ka mtlb kya h

Interview Preparation Tips

Interview preparation tips for other job seekers - Company achi h yaha sab jana pasand krtea h ek brandi h

Hero FinCorp Interview FAQs

How many rounds are there in Hero FinCorp Collections Executive interview?
Hero FinCorp interview process usually has 2 rounds. The most common rounds in the Hero FinCorp interview process are Resume Shortlist, HR and Technical.
What are the top questions asked in Hero FinCorp Collections Executive interview?

Some of the top questions asked at the Hero FinCorp Collections Executive interview -

  1. How can we resolve the issue if a customer does not pay their EMI on ti...read more
  2. How can we address a situation in which a customer has passed aw...read more
  3. Who is collection head in sa...read more

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Hero FinCorp Collections Executive Interview Process

based on 14 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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Hero FinCorp Collections Executive Salary
based on 164 salaries
₹1 L/yr - ₹4.6 L/yr
At par with the average Collections Executive Salary in India
View more details

Hero FinCorp Collections Executive Reviews and Ratings

based on 76 reviews

4.3/5

Rating in categories

3.8

Skill development

4.1

Work-life balance

3.7

Salary

3.4

Job security

4.1

Company culture

3.0

Promotions

3.8

Work satisfaction

Explore 76 Reviews and Ratings
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