Shriram Finance Collections Executive Interview Questions and Answers

The collection process refers to the systematic approach taken by a company or organization to recover outstanding debts from customers or clients.

• The process typically involves contacting the debtor to remind them of the overdue payment and requesting immediate payment.

• If the debtor fails to respond or make the payment, collection efforts may escalate to sending formal letters, making phone calls, or even taking legal...read more

Handling customers according to company rules and regulations.

• Understand and follow company policies and procedures

• Be polite and professional when dealing with customers

• Listen actively to customer concerns and provide appropriate solutions

• Maintain accurate records of customer interactions

• Ensure customer satisfaction while adhering to company guidelines

• Handle difficult customers with patience and empathy

• Escalate issues

My last company salary was $50,000 per year.

• My last company salary was $50,000 per year.

• I received a yearly salary of $50,000 at my previous job.

• I was earning $50,000 annually in my last position.