Collection Officer Field - Cochin

Role & responsibilities

• Managing and monitoring delinquent account collection for the assigned portfolio.
• Managing a team of Field Executives.
• Managing field visits on timely basis
• Appointing, managing & developing collection vendors to ensure collections from delinquent customers.
• Ensuring call center activities are supported by robust field management.
• Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow
• Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
• Putting vendor management in proper shape to ensure smoother operations.
• Formulating various processes related to customer services in initial phase and their compliance.
• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.