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HDFC Bank Collection Officer Interview Questions, Process, and Tips
Top HDFC Bank Collection Officer Interview Questions and Answers
- Q1. In case customer not answering the call what are you doing
- Q2. How to handle the customer in angery situations
- Q3. How to handle the customer
HDFC Bank Collection Officer Interview Experiences
12 interviews found
Anonymous
(1 Question)
- Q1. About self and experience regarding questions
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(4 Questions)
- Q1. What expected in our company
- Q2. Tell me something about your self
- Q3. How much expected in salary
- Q4. Do you know about this company
(2 Questions)
- Q1. How to handle the customer
- Ans.
Handling customers requires patience, empathy, and effective communication.
Listen actively to the customer's concerns and show empathy
Remain calm and professional, even in difficult situations
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively, avoiding technical jargon
Follow up with the customer to ensure satisfaction
- Q2. How to handle the customer in angery situations
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Follow up with the customer to ensure satisfaction
Use positive language and avoid blaming or accusing the customer
If necessary, escalate the issue to a supervi
Interview Preparation Tips
Jitendra Kumar Dhabai
I applied via Job Portal
(2 Questions)
- Q1. I am interested but location Bhilwara
- Q2. I hard worker but location is Bhilwara
Interview Preparation Tips
Job sels , collection ya others job
What people are saying about HDFC Bank
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. What is a work for collection
- Ans.
A work for collection refers to the process of pursuing overdue payments from individuals or businesses on behalf of a creditor.
Contacting debtors to remind them of outstanding payments
Negotiating payment plans or settlements
Documenting all communication and payment agreements
Escalating collection efforts if necessary, such as involving legal action
Maintaining accurate records of all collection activities
Interview Preparation Tips
Skills evaluated in this interview
HDFC Bank interview questions for designations
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Banking related questions.DRA full form and about collections..
- Q2. Be bold , don't act like smart 🤓
Interview Preparation Tips
- DRA certified
- Collection Management
- Excel
- Basic computer
- Average English
Get interview-ready with Top HDFC Bank Interview Questions
Tanda Prasannakumar
I applied via Approached by Company and was interviewed in Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How to handle NPA customers
- Ans.
Handle NPA customers by understanding their situation and offering solutions to help them repay their debts.
Listen to their concerns and empathize with their situation
Offer flexible repayment options based on their financial situation
Provide clear communication and follow-up regularly
Consider legal action as a last resort
Maintain professionalism and respect at all times
- Q2. Which buckets are handled
- Ans.
Buckets handled depend on the type of debt and its age.
Buckets are categorized based on the number of days past due.
Typically, buckets range from 0-30 days, 31-60 days, 61-90 days, and so on.
The collection officer will handle the buckets assigned to them based on their experience and expertise.
They will work to recover the debt from each bucket, starting with the oldest and most delinquent debts first.
Interview Preparation Tips
ECS meaning
Difference between part 30 and potential 30
Skills evaluated in this interview
I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.
I am best for collections and recovers
Interview Preparation Tips
- Collections
- Recovery
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
Online aptitude test amcat
(2 Questions)
- Q1. Self introduction
- Q2. Questions on collection terms line npa
(1 Question)
- Q1. Joining formalities
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jun 2022. There were 2 interview rounds.
(3 Questions)
- Q1. 1st question please tell me a bout yourself
- Q2. How to handle with customer
- Ans.
Handle customers with empathy, patience, and professionalism.
Listen actively to understand customer concerns
Remain calm and composed, even in challenging situations
Offer solutions or alternatives to resolve issues
Maintain a positive attitude and friendly demeanor
Follow up with customers to ensure satisfaction
- Q3. In case customer not answering the call what are you doing
- Ans.
If customer does not answer the call, I leave a voicemail and send a follow-up text or email.
Leave a voicemail with a polite message requesting a call back
Send a follow-up text or email with the same message
Attempt to call again at a later time if necessary
nagraj titare
I applied via Recruitment Consulltant and was interviewed before May 2021. There were 5 interview rounds.
Interview time 12 candidates and 3-3 candidates Groups disscution
(2 Questions)
- Q1. Self introduction and my family details
- Q2. My self, my family details, education details
(1 Question)
- Q1. Any experience, fresher, salary details
(1 Question)
- Q1. My self details educational details
Self details my work detail
Interview Preparation Tips
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