HDFC Bank Collection Officer Interview Questions, Process, and Tips

Q1. 1st question please tell me a bout yourself
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Q2. How to handle with customer
Ans. 
Handle customers with empathy, patience, and professionalism.
• Listen actively to understand customer concerns

• Remain calm and composed, even in challenging situations

• Offer solutions or alternatives to resolve issues

• Maintain a positive attitude and friendly demeanor

• Follow up with customers to ensure satisfaction
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Q3. In case customer not answering the call what are you doing
Ans. 
If customer does not answer the call, I leave a voicemail and send a follow-up text or email.
• Leave a voicemail with a polite message requesting a call back

• Send a follow-up text or email with the same message

• Attempt to call again at a later time if necessary
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Interview time 12 candidates and 3-3 candidates Groups disscution

Q1. Self introduction and my family details
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Q2. My self, my family details, education details
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Q1. Any experience, fresher, salary details
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Q1. My self details educational details
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Self details my work detail

Q1. What are your salary expectations?
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