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Globiva Call Center Officer Interview Questions and Answers

Updated 10 Nov 2021

Globiva Call Center Officer Interview Experiences

1 interview found

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Call centre officer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview test byy knowledge i tried to give ans properly on table with pencil and paper weight pen etc

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What was your role and responsibilities in your previous company
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro roles responsibilities
Round 2 - Assignment 

Write about self intro and few grammar questions

Round 3 - HR 

(1 Question)

  • Q1. About sales, just normal conversation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and should maintain English fluency

I applied via Job Fair and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

My self, my job location and which company I am working right now and my salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy and comfortable questions not deficult

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Screen of the profile only
Round 2 - One-on-one 

(1 Question)

  • Q1. It was more about profile & realted questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Basis of profile interview with COO of the company or client

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, no background verification

I applied via Referral and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Behavioral Questions like leadership, stakeholder management etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Go and prepare for an 1 hour drilling session and that is too much :)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude and Psychometric Test

Round 3 - Assignment 

Procedure Writing To be submitted

Round 4 - One-on-one 

(3 Questions)

  • Q1. Operational Round - What are my roles and responsibilities, Situational based questions, Process SLA, People Management, Process Transition.
  • Q2. 1. Tell a situation where there was an disagreement with your supervisor and how have you managed it.
  • Ans. 

    I had a disagreement with my supervisor regarding a project deadline.

    • Clearly communicated my concerns and reasons for needing more time

    • Listened to my supervisor's perspective and tried to understand their expectations

    • Suggested alternative solutions to meet the deadline without compromising quality

    • Reached a compromise by adjusting the timeline and reallocating resources

    • Maintained open communication throughout the proces

  • Answered by AI
  • Q3. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation
  • Ans. 

    I have addressed the issue by identifying the root cause and providing necessary training and support.

    • Conducted a performance review to identify the root cause of the issue

    • Provided additional training and coaching to improve skills and knowledge

    • Set clear expectations and goals for improvement

    • Monitored progress and provided ongoing feedback and support

    • Implemented a performance improvement plan if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Careful while giving Psychometric Test
Prepare about all kind of day to day situation in Operation.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude and Personality Assessment

Round 2 - OM Round 

(2 Questions)

  • Q1. How are you doing SLA Management
  • Q2. What are your strengths and weakness
Round 3 - HR 

(2 Questions)

  • Q1. What is your Expected salary
  • Q2. What is your notice period

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What are the KRA in your process
  • Ans. 

    Key Result Areas (KRAs) in my process include sales targets, customer satisfaction, team performance, and operational efficiency.

    • Sales targets: Achieving monthly revenue goals through effective sales strategies.

    • Customer satisfaction: Ensuring high levels of customer service and resolving any issues promptly.

    • Team performance: Monitoring and improving the performance of team members through training and feedback.

    • Operatio...

  • Answered by AI
  • Q2. What is your KPI
  • Ans. 

    My key performance indicator (KPI) is to increase sales revenue by 10% each quarter.

    • Increasing sales revenue by implementing new marketing strategies

    • Improving customer satisfaction to drive repeat business

    • Monitoring and analyzing sales data to identify trends and opportunities

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

The aptitude test at Resource Pro is just like any other aptitude test out there, just refer to any online aptitude tests for practice.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Manager had clear expectations about what was he looking for. Interview process is elegant. Try to be prepared with BPO operations, Analytical and Business planning.
  • Q2. Learn about capacity planning, Quality analysis, Escalation handling and time management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be prepared with answers about people management, B2B insurance, client management. Practice before giving the interview. Trust your instincts. This company is completely SOP based, the more you learn the more you grow. Be an individual who can achive things on your own, do not create dependencies. All the best!!

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